Client Experience

3 weeks ago

Manama, Manama, Bahrain RESO Full time
Client Experience & Aesthetic Care Coordinator

Also known as: Client Care Specialist | Aesthetic Patient Advisor | Cosmetic Concierge | Patient Journey Coordinator | Front of House Executive | Guest Relations Officer | Cosmetic Services Coordinator | Luxury Patient Liaison | Aesthetic Reception & Follow-Up Manager

Location: Kingdom of Bahrain

A leading private institution in the aesthetic field is looking for a dynamic and polished individual to join our front-of-house and patient support team as a Client Experience & Aesthetic Care Coordinator.

This is a key role for anyone who enjoys working with people, has a passion for beauty and wellness, and wants to be part of a luxury medical environment focused on aesthetic dermatology and plastic surgery.

Your Role Will Include
  • Welcoming and guiding clients from their first consultation to post-treatment follow-ups
  • Communicating clearly about aesthetic services, surgical procedures, and aftercare protocols
  • Coordinating bookings, appointments, and cross-departmental scheduling
  • Ensuring a seamless patient experience with exceptional attention to detail
  • Managing patient expectations with empathy and professionalism
  • Providing luxury-level service and building lasting client relationships
  • Maintaining accurate documentation and supporting CRM systems

You'll Thrive In This Role If You Have
  • Fluency in English (Arabic strongly preferred)
  • Excellent communication and interpersonal skills
  • A background in aesthetic clinics, hospitality, wellness, medical spas, or cosmetic healthcare
  • A client-first mindset with an eye for presentation and quality service
  • Strong organization and multitasking abilities
  • Residency in Bahrain or a valid work visa

What We Offer
  • A professional and supportive environment in a high-end aesthetic institution
  • Opportunities to grow in one of the region's most respected institutions
  • The chance to work with experts in dermatology, cosmetic surgery, and luxury care
  • A beautifully designed clinical space where excellence is the standard

Join us and become the face of confidence, care, and cosmetic excellence in Bahrain.

منسق تجربة المرضى والرعاية التجميلية

المسمى يشمل: مسؤول علاقات العملاء | مستشار تجميل | منسق علاجات | موظف استقبال تجميلي | منسق خدمات فاخرة | مستشار رحلات علاجية | مسؤول تواصل مع المرضى | مدير متابعة المرضى | منسق خدمات العيادة

الموقع: مملكة البحرين

نحن مؤسسة خاصة رائدة في مجال الطب التجميلي، نبحث عن شخصية لبقة ومحترفة لتنضم إلى فريق الاستقبال وتجربة العملاء في دور منسق تجربة المرضى والرعاية التجميلية.

إذا كنت تستمتع بالتعامل مع الناس، ولديك شغف بمجال الجمال والرعاية الصحية الفاخرة، فقد تكون هذه فرصتك لتعمل في واحدة من أبرز العيادات التجميلية في المنطقة.

المهام الرئيسية:
  • استقبال المرضى ومرافقتهم خلال رحلتهم العلاجية التجميلية
  • شرح تفاصيل الإجراءات، المتابعة بعد العلاج، والرد على استفسارات المرضى
  • تنسيق المواعيد وجدولة الزيارات مع الأقسام الطبية المختلفة
  • تقديم خدمة راقية تضاهي المعايير العالمية في الضيافة والرعاية
  • الحفاظ على سجلات دقيقة والعمل على أنظمة إدارة المرضى
  • تعزيز تجربة المريض وضمان رضاه في كل مرحلة

المؤهلات المطلوبة:
  • إتقان اللغة الإنجليزية (يفضل إتقان اللغة العربية أيضًا)
  • مهارات تواصل ممتازة وشخصية ودودة واحترافية
  • خبرة سابقة في عيادة تجميل، سبا طبي، فندق فاخر، أو مركز صحي
  • حس عالٍ بالتفاصيل والمظهر العام واللباقة
  • إقامة سارية في البحرين أو القدرة على الانتقال

نحن نوفر لك:
  • بيئة عمل راقية ضمن فريق احترافي
  • فرصة للنمو والتطور في عيادة مرموقة
  • العمل ضمن مساحة عصرية حيث يُقدر التميز والابتكار
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