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Customer Experience Associate

1 month ago

Manama, Manama, Bahrain RESO Full time

Opportunity for Graduates

About Lola

At Lola, we make dreams come true We bring joy to every occasion by combining creative cake decorations with personalized touches. From selecting the perfect size, flavor, and colors to adding custom cake decorations—including PhotoCake—our goal is to turn every celebration into an extraordinary memory.

Role responsibilities:

  • Assist customers via chat and phone, ensuring a seamless cake customization and ordering process.
  • Guide users through our app, answering questions and providing product recommendations.
  • Support in resolving customer inquiries with a proactive, solution-driven approach.
  • Gather and share customer feedback to enhance our services.
  • Contribute to creating a delightful and memorable experience for every customer.

Perks:

  • Hands-on experience in a fast-growing, customer-focused company.
  • Mentorship and training in customer experience and communication skills.
  • Exposure to real-world problem-solving in a supportive team environment.
  • Potential opportunity for a full-time role based on performance.
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