Customer Service Coordinator

4 weeks ago

Manama, Manama, Bahrain Jotun Dekorativ Marketing Full time

Customer Service Coordinator page is loaded

Customer Service CoordinatorApply locations Manama time type Full time posted on Posted Yesterday job requisition id R8201

SUMMARY OF THE ROLE

As a Customer Service Coordinator, you will be responsible for processing customer orders by entering them into the system, ensuring that orders and invoices are handled accurately and efficiently to provide the best possible service to the customer.

The position is based in Bahrain and reports to the Warehouse & Customer Service Manager.

Responsibilities:

  • Process and verify customer orders for both collection and delivery, ensuring accurate data entry, proper documentation flow, and system accuracy to support Jotun's on-time delivery objectives.

  • Coordinate with the warehouse team to monitor and follow up on customer deliveries and related reports.

  • Ensure timely dispatch of invoices and credit notes and confirm receipt with customers.

  • Review and validate system pricing against customer purchase and sales orders, ensuring supporting documents are attached and all exception or promotional pricing complies with Jotun's policies.

  • Manage inventory transaction entries to keep records current and reliable.

  • Handle customer returns and exceptions according to Jotun's established guidelines and procedures.

  • Resolve invoice-related inquiries and discrepancies in collaboration with the Finance Department.

  • Log and track customer complaints accurately in the company's complaint management system.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualification:

  • Required, Bachelor's degree in any field.
  • Required, 1 to 2 years of relevant work experience.

Competencies:

  • Acts on own initiative, makes things happen and accepts responsibility for the results.
  • Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
  • Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
  • Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
  • Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
  • Is aware of own strengths and limitations and pursues learning and career development opportunities.

We Offer:

  • Competitive compensation and benefits
  • Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
  • Career development opportunities across multiple disciplines and geographies
  • Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
  • A supportive and inclusive company culture where you can be your authentic self
  • A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Jotun U.A.E. Ltd. (L.L.C.)

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

10.08.2025

WHO WE ARE

Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun U.A.E. Ltd. (LLC), established in 1974, is one of the key markets within the MEIA region. Jotun's business in the countries of Bahrain and Kuwait are also part of Jotun U.A.E. Ltd. and function as its branches. With a production facility, 3 warehouses and more than 400 employees, we aim to further strengthen Jotun's position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now

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