Customer Service Representative

2 weeks ago

Manama, Manama, Bahrain Healthscope Full time

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about our products, services, and policies to assist customers with their needs.
  • Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  • Process orders, returns, and exchanges accurately and in a timely manner.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members and departments to ensure a seamless customer experience.
  • Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work environment with a focus on employee well-being.
  • Flexible scheduling options to accommodate work-life balance.
  • Employee discounts on company products or services.
  • Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative

Job Specification
  • Ability to remain calm and composed under pressure while maintaining a positive attitude.
  • Proficiency in using computers and familiarity with CRM software.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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