Senior Site Reliability

Join to apply for the Senior Site Reliability / Gitops Engineer role at Canonical

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Join to apply for the Senior Site Reliability / Gitops Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet two to four times annually in interesting locations worldwide to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Senior Site Reliability / Gitops Engineer to our Information Systems (IS) team. This role is ideal for an automation-focused senior technologist passionate about Linux, looking to build a career with Canonical and support those leveraging Ubuntu and open source products. If you have experience in IT operations automation, Infrastructure as Code, and a passion for technology, you'll enjoy working with some of the best in the industry at Canonical.

Job Summary
The IS team supports and maintains all of Canonical's IT production services, serving over 60 million Ubuntu users.

As a Senior SRE & Gitops engineer, you'll drive operations automation in private and public clouds using open source infrastructure as code software, CI/CD pipelines, and Canonical's automation products.

You will also provide feedback to developers on product operation at scale, submit bugs, write pull requests, and collaborate on design and implementation with other teams.

You will be part of a global team of SREs supporting services for the company, customers, and the Ubuntu community.

Responsibilities include:

• Leading automation and Gitops development as an embedded tech lead
• Collaborating with IS architects to align solutions with architecture vision
• Designing and architecting services to be offered as products
• Developing infrastructure as code practices to increase automation
• Automating software operations across clouds considering distributed system complexities
• Maintaining operational responsibility for core services, networks, and infrastructure
• Enhancing troubleshooting, capacity planning, and performance monitoring skills using tools like Prometheus, Grafana, and Elasticsearch
• Supporting globally distributed engineering, operations, and support teams
• Focusing on larger projects and automation during dedicated development time
• Sharing best practices through design sessions, mentorship, and collaborative work
• Managing time-critical escalations

Required skills and experience:

• Modern hosting architecture driven by infrastructure as code in private and public clouds
• Product mindset focused on developing products, not just solutions
• Extensive Python development experience on large projects
• Experience with Kubernetes or similar container orchestration systems
• Proven ability to manage and deploy cloud infrastructure via code
• Practical knowledge of Linux networking, routing, and firewalls
• Familiarity with Linux storage solutions like Ceph and databases
• Hands-on experience with enterprise Linux server administration
• Deep understanding of cloud computing technologies
• Bachelor's degree or higher in computer science or related field
• Effective communication skills in English (email, chat, video, in-person)
• Strong troubleshooting skills from kernel to web layers
• Willingness to learn quickly and adapt to fast-changing environments
• Comfort working within distributed teams
• Passion for open source, especially Ubuntu or Debian

What we offer:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review and performance bonuses
• Additional benefits reflecting our values and local needs
• Recognition rewards, holiday leave, parental leave, wellness programs
• Opportunities for travel and meeting colleagues in new locations

About Canonical: Canonical is a pioneering open-source tech company behind Ubuntu, leading the global shift to open source. We recruit globally, uphold high standards, and foster a diverse, inclusive workplace. Working here challenges you to think differently, learn continuously, and excel.