Current jobs related to Quality Assurance Manager - Manama, Manama - Non-disclosed

  • Quality Assurance Manager

    4 weeks ago

    Manama, Manama, Bahrain RESO Full time

    Job Summary:We are looking for an experienced and results-driven Quality Manager to lead our quality assurance initiatives at Tafaseel BPO. The Quality Manager will be responsible for developing, implementing, and managing quality assurance processes to ensure that our BPO operations consistently meet and exceed client expectations and industry standards....

  • Quality Assurance Manager

    1 week ago

    Manama, Manama, Bahrain beBee Careers Full time

    We are looking for a Quality Assurance Manager to lead our quality assurance team in ensuring products meet both internal and external quality standards.The successful candidate will be responsible for supervising day-to-day quality control processes, performing inspections, conducting audits, and driving continuous improvement of the quality management...

  • Quality Assurance Manager

    7 days ago

    Manama, Manama, Bahrain eFinancialCareers Full time

    We are recruiting a Quality Assurance Manager to develop and implement policies, processes, and standards to ensure service excellence and compliance across the Operations and Technology departments. The role holder will be empowered to foster a quality-oriented culture, drive continuous improvement, adequate measurement and monitoring, and support key...

  • Quality Assurance Professional

    7 days ago

    Manama, Manama, Bahrain beBee Careers Full time

    Job DescriptionWe are seeking a seasoned Quality Assurance professional to spearhead our quality management efforts. The successful candidate will be responsible for developing and implementing policies, processes, and standards to ensure service excellence and compliance across Operations and Technology departments.Main Responsibilities:Develop, document,...

  • Quality Assurance Lead

    6 days ago

    Manama, Manama, Bahrain beBee Careers Full time

    We are looking for a Quality Assurance Supervisor to lead and manage our quality assurance team.The Quality Supervisor will be responsible for ensuring that products meet both internal and external quality standards.Main Responsibilities:Supervising day-to-day quality control processesPerforming inspections, conducting audits, and ensuring continuous...

  • Quality Assurance Professional

    2 weeks ago

    Manama, Manama, Bahrain beBee Careers Full time

    Quality Assurance TesterAs a Quality Assurance Tester, you will be responsible for ensuring that our software applications meet the highest standards of quality.Key Responsibilities:Contribute to the development of comprehensive testing strategies and plans.Perform thorough technical and functional testing of software applications.Identify and report...

  • Quality Assurance Specialist

    1 week ago

    Manama, Manama, Bahrain beBee Careers Full time

    Quality Assurance SpecialistThe ideal candidate will be responsible for developing and implementing quality standards, managing daily production, and ensuring consistency in results.The role requires strong organizational skills, excellent communication, and the ability to work under pressure. Fluency in Arabic and English is essential.

  • Chief Quality Assurance Officer

    6 days ago

    Manama, Manama, Bahrain beBee Careers Full time

    Job Summary:We are seeking a seasoned Quality Assurance professional to lead the development and implementation of quality assurance initiatives, ensuring operational efficiency and high service quality.About the Role:This position is critical for driving quality excellence across our operations, requiring strong analytical and problem-solving skills, as...

  • Quality Assurance Specialist

    4 days ago

    Manama, Manama, Bahrain beBee Careers Full time

    VAM Systems is currently looking for QA personnel with the following qualifications and requirements. We are seeking a detail-oriented individual to join our team in Bahrain, focusing on business analysis and web application development.Job DescriptionWe require an experienced quality assurance professional with a strong background in Agile methodologies....

  • Critical Quality Assurance Specialist

    1 week ago

    Manama, Manama, Bahrain beBee Careers Full time

    Quality Assurance Specialist PositionWe are seeking a highly motivated and experienced Quality Assurance Specialist to join our team.The successful candidate will be responsible for developing and implementing comprehensive quality assurance and control programs for all construction projects.This includes conducting regular inspections, audits, and testing...

Quality Assurance Manager

1 month ago

Manama, Manama, Bahrain Non-disclosed Full time

We are recruiting a Quality Assurance Manager to develop and implement policies, processes, and standards to ensure service excellence and compliance across the Operations and Technology departments. The role holder will be empowered to foster a quality-oriented culture, drive continuous improvement, adequate measurement and monitoring, and support key projects and initiatives. Main objectives of the role include:

  1. Develop, document, and establish policies, processes, procedures, standards, and management systems based on industry best practices and frameworks within the Operations and Technology departments.
  2. Develop quality assurance plans and conduct periodic quality assurance reviews and assessments of service delivery activities and work products. Document and communicate areas of weakness and opportunities for improvement.
  3. Prepare and present assessment reports, recommendations, or alternatives that address existing or potential weaknesses in services and processes across the Operations and Technology departments.
  4. Institutionalize practices across the department. Regularly assess staff adherence to policies, processes, and procedures, and provide guidance and mentoring to ensure compliance.
  5. Prepare and present cases for process or service changes, including benefits, resource requirements, ROI/ROV, timeline, and impact on services.
  6. Implement and maintain a Quality Management System in line with the ISO 9001 standard.
  7. Support the collection of service, process, partner, and people metrics. Ensure the establishment of Key Performance Indicators (KPIs) and targets for each process in accordance with industry best practices for service delivery. Regularly monitor performance reports and provide recommendations for corrective and preventive actions. Follow up to ensure gaps and non-conformities are addressed.
  8. Prepare training materials and plans, and conduct awareness sessions and training on process releases, changes and improvements, quality standards, management systems, and tools.
  9. Promote a service quality-oriented culture across the Operations and Technology departments. Foster a customer-centric approach that enhances the overall customer experience.
  10. Develop and implement methods to record, assess, and analyze customer perceptions.
  11. Manage and support key projects and initiatives within the Operations and Technology departments.
  12. Actively seek standardization and automation and apply and implement best practices.
  13. Conduct tasks and assignments designated by the Head of Quality Assurance.

Education/Certifications:

  • A university degree preferably in Information Technology, Computer Science or related subjects.
  • Relevant professional certification such as CISA/CIA are an added advantage.

Experience:

  • Minimum of 5 years of related experience in a quality management position focused on operations and technology.

Knowledge/Skills/Attributes:

  • Leadership and management skills.
  • Strong communication and negotiation skills.
  • Ability to work well under pressure and to take quick decisions in critical situations.
  • Ability to work towards very short deadlines.
  • Analytical thinking skills.
  • Good technical skills.
  • Structured and organized approach.
  • Advanced knowledge of ISO-certified management systems.
  • Good knowledge of PCI DSS, Visa, AMEX, and MasterCard regulations.
  • Excellent inter-relationship management skills.
  • Knowledge of AFS business, processes, products, and services.
#J-18808-Ljbffr