Housekeeping Supervisor

Location: Manama, BH

Ramada by Wyndham Manama City Centre is now seeking a Housekeeping Supervisor to join our team in Bahrain.

Job Summary

The housekeeping supervisor is responsible for helping the Executive Housekeeper ensure the operation of the housekeeping and laundry department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Education & Experience

• High school diploma or equivalent.
• Previous supervisory experience in a housekeeping or hospitality setting preferred.
• Knowledge of cleaning products and techniques.
• Excellent organizational and problem-solving skills.
• Able to work independently and as part of a team.

General Responsibilities

• Ensure that team members are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow team members.
• Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Executive Housekeeping, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and order of Room Attendants' carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Schedule shifts and arrange for replacements in cases of absence.
• Establish and educate team member on cleanliness, tidiness and hygiene standards.
• Motivate team members and resolve any issues that occur on the job.

General Requirements

• Regularly take inventory of cleaning supplies and ordering stock as needed.
• Issue cleaning supplies and equipment to housekeeping team members as needed.
• Perform various cleaning duties in instances of team member shortages.
• Monitor budget and control operational costs and expenses with a focus on building initiatives to create revenue, waste management and inventory management.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs, maintenance, forward to engineering and follow through on each work order until completed.
• Assist with training of Housekeeping team members.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.
• Respond to customer complaints and special requests.
• Investigate and address complaints regarding poor housekeeping service.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

• Being responsive, respectful and delivering great experiences to our guests, partners and communities.
• Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
• Bringing your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

• Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
• Competitive salary and benefits.
• Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

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