Admissions / community manager (based in bahrain)

Admissions / Community Manager (based in Bahrain)About Skills Union Skills Union is a leading digital learning company focused on preparing students for careers in the digital economy. We work directly with universities and employers to design and deliver programs that focus on the most sought-after digital skills, including coding, UX, data science, and digital marketing, as well as soft skills and leadership. About The Role We are seeking a dedicated and organized Community Manager to support our online bootcamp for adult learners. This role is essential in ensuring a seamless learning experience by managing various administrative and technical tasks related to learner engagement and program delivery. The ideal candidate will be able to work effectively in a cross-cultural team and physically based in Bahrain. Key Responsibilities Learner Admissions Support: Assist with the admissions process, ensuring all prospective learners receive timely information and support. Onboarding New Learners: Facilitate the onboarding process for new learners onto our Learning Management System (LMS) platform. Communication Management: Oversee all communications with learners via email and the LMS platform (Disco.co), ensuring clarity and responsiveness. Event Coordination: Create and manage online event entries on the LMS for learner subscriptions, including scheduling and logistics. Zoom Management: Distribute Zoom links to learners before classes, ensuring they have access to necessary online sessions. Technical Support: Provide LMS technical assistance to learners during designated online class office hours, addressing any issues promptly. Discussion Forum Management: Monitor and manage online discussion forums on the LMS, fostering engagement and interaction among learners. Lesson Recording Uploads: Upload recordings of online lessons into the LMS after each class, ensuring content is accessible for review. Coordination Activities: Facilitate miscellaneous coordination activities between learners and instructors to enhance the overall learning experience. Community Management: Check in with learners to ensure they are having a good learning experience and able to complete their assignments. Technical Skills Required Proficiency in Zoom, Learning Management Systems (specifically Disco.co), and Google Sheets. Experience using CRM platforms such as Pipedrive, Type Form, or similar tools. Other Skills Ability to work effectively in the Bahrain time zone (GMT+3). Excellent English communication skills, both verbal and written. Strong customer service orientation with a focus on student needs. Ability to collaborate well within a diverse, cross-cultural team environment. Qualifications A diploma/degree in education, business administration, or a related field is preferred. Previous experience in program coordination, particularly in an educational setting, is highly desirable. This role is crucial for maintaining the quality of our online bootcamp programs and ensuring that adult learners have a positive and enriching educational experience. If you are passionate about education and possess the required skills, we encourage you to apply. The Four Agreements (how we show up and hold each other accountable): Be Impeccable With Your Word. Speak with integrity. Say only what you mean. Avoid using the word to speak against yourself or to gossip about others. Use the power of your word in the direction of truth and love. Don't Take Anything Personally. Nothing others do is because of you. What others say and do is a projection of their own reality, their own dream. When you are immune to the opinions and actions of others, you won't be the victim of needless suffering. Don't Make Assumptions. Find the courage to ask questions and to express what you really want. Communicate with others as clearly as you can to avoid misunderstandings, sadness, and drama. With just this one agreement, you can completely transform your life. Always Do Your Best. Your best is going to change from moment to moment; it will be different when you are healthy as opposed to sick. Under any circumstance, simply do your best, and you will avoid self-judgement, self-abuse, and regret. Rules of Engagement Be On Time - Respect other people's time. Be Present - Active listening, phones off and away. Effective Meetings - Always have a POAD: Purpose, Outcomes, Agenda, Decisions. Diversity & Inclusion - All voices represented, All voices heard. Take a Stand - Hold ourselves and each other accountable. Skills Union is an equal opportunities employer and actively encourages applications from all backgrounds.
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