Foh - reception_front of house_oasis mall - juffair_hosp - juffair - bahrain_fitness first

2 days ago


Manama, Manama, Bahrain RESO Full time
FOH - Reception_Front of House_Oasis Mall - Juffair_HOSP - Juffair - Bahrain_Fitness First Job Description As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care. Responsibilities Role Execution: Deliver excellent customer service to all club visitors. Create the best first impressions over all communication channels. Live the brand through MYZONE. Understand and follow relevant business SOPs without fail. Overall Performance: Be knowledgeable in the latest aspects of club operations and provide information (e.g., FF Club rules and regulations, class timetables, promotions, club events). Responsible for professional daily operations of the Front Desk. Perform scheduled working hours and report to work on time in FF uniform. Ensure that the club opens on time and follows SOP. Maintain cleanliness of the Front Desk. Adhere to the no mobile phone policy at the Front Desk. Ensure the Front Desk is always manned. Conduct member calls as instructed by Line Manager. Only allow active members with no arrears into the club using official FF membership cards. Always follow Guest Access and Guest Pass SOP. Direct all cancellation requests to the MSM and/or log them for follow-up where MSM/CGM is not available. Meet 100% membership application and supporting documents encoding. Ensure all membership dues and payments are correctly entered into the system. Attend regular meetings as conducted by the MSM. Meet deadlines and follow company processes & procedures. Operating with Excellence: Demonstrate 'Go Further' moments to staff and members. Maintain open lines of communication with the team and be supportive of all departments. Answer all incoming calls according to company standards and take effective messages. Use Members First and other operating systems/manuals efficiently. Comply with all business briefs and policies and adapt to any changes within the outlined timeframe. Comply with all Health and Safety responsibilities. Be proactive in self-development and career progression. Satisfied Members: Support CGM/MSM in Member Journey execution in club & drive the NPS score. Handle member complaints and involve CGM/HODs where necessary. Deliver proactive quality interactions to members. Be the most effective point of contact in assisting members with various queries. Constantly learn about the business and be aware of the latest club updates/changes. Business Performance: Ensure cash up is correct at all times and any discrepancies recorded and explained. Collect membership arrears and renewals at point of entry, driving debt collection and card updates. Manage cash, bills, and cheques in the cash register during your shift & follow SOP. Control stock by using MF system and following internal processes. Meet deadlines as outlined by the business or Line Manager. Qualifications Secondary Education – A level or equivalent. About Us Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group, creator of over 25 value-led, own-built brands across retail, hospitality, food, and leisure. About The Team Fitness First is one of the world's leading health and fitness companies owned and operated by Landmark Group. We offer world-class facilities, the latest innovation, internationally accredited fitness experts, and the warmest customer experience. Job Info Job Identification 100689 Posting Date 11/28/2024, 09:50 AMJob Schedule Full time Locations Bahrain Category Club Brands FITNESS FIRSTJob Function Front of House
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