Senior analyst – network

GF1308 - SENIOR ANALYST – NETWORK & COMMUNICATIONCompany: Gulf Air Group Division: Information Technology Location: (Location)Department: Information Technology Closing Date: 04-Aug-2024 MAIN OBJECTIVESThe primary goal of Analyst- Network & Communication is to ensure the smooth operation of the organization's data and voice to provide maximum performance and availability for the networking and communication systems. The analysts in Network & Communication are responsible for designing, installing, maintaining, and supporting LAN, WLAN, WAN, and Vo IP infrastructures, creating and maintaining network documentation, maintaining hardware and software standards, and managing projects as needed. MAIN DUTIESPlan and design robust and efficient network architectures based on organizational requirements. Consider scalability, security, and performance when designing network solutions. Select appropriate hardware, software, and protocols for the network infrastructure. Ensure that all technologies are in line with Gulf Air Group strategic direction and plans. Plan, design, implement, and support the IP Telephony infrastructure including but not limited to the Contact Center. Develop and deploy network architectures that meet the organization's requirements for performance, scalability, and security. Ensure the ongoing operation of network infrastructure by performing regular maintenance tasks, such as updates, patches, and troubleshooting. Implement and maintain security measures to protect the network from unauthorized access, data breaches, and other cybersecurity threats. Optimize network performance by monitoring and analyzing traffic patterns, identifying bottlenecks, and implementing solutions to improve efficiency. Develop and implement strategies for disaster recovery and data backup to minimize downtime and data loss in the event of a network failure or security breach. Maintain accurate documentation of network configurations, changes, and troubleshooting procedures, and provide regular reports on network performance and security. Stay updated on emerging technologies, industry trends, and best practices in network engineering through ongoing training and professional development activities. Provide remote support to on-site engineers and end users/customers during installation when and as needed. Secure network and communications systems by establishing and enforcing policies and defining and monitoring access for all required compliances. Support and administer firewall environments in line with cybersecurity policy. Register with vendor portal to receive updates on bugs, vulnerabilities, EOL, etc., and take all necessary actions if applicable. Provide technical support to end-users and Technology and Digital Services staff for network-related issues. Ensure all wireless devices are controlled through a wireless controller. Backup should be taken for all devices as per the schedule for all applicable network and communication devices. Perform routine maintenance tasks, such as software updates, patches, and backups. Keep hardware and software up-to-date to prevent vulnerabilities. Perform quarterly health checks and make recommendations for improvement. Upgrade data network and communication equipment to the latest stable firmware releases. Work under minimal direction, leading and coordinating the design, development, implementation support, and optimization of infrastructure systems that enable and support business. Collaborate with other staff as well as independently to provide inventive solutions to network and communications issues, using available information and vendor resources, identifying risks, and planning precautionary actions before issues occur. Stay current with industry trends, emerging technologies, and best practices. Adapt to evolving business needs and technology landscape. Coach and develop the team to ensure delivery of a consistently superior user experience by highly knowledgeable and user-focused agents and act as the communication conduit between Frontlines and Management. Create various documentation as and when required, e.g., RFPs for various projects, business cases, tender evaluations, technical reports, project plans, policies & procedures, etc. Supervise the arrangement of handling all required configurations for Departure Control & Reservation systems. Interact with management, users, and vendors to determine system requirements and solutions. Manage, assign, and check the work of individual teams to ensure that all solutions, tasks, and projects are achieved on time and within budget related to outstation activities. Manage the team call-out roster. EDUCATION & TRAININGMinimum BSc in Communication and Computer Engineering or other equivalent IT studies. IT certification – ITIL, Cisco routing and switching and/or security (CCNA, CCNP and/or CCIE), F5 BIG-IP Administrator, Palo Alto, Huawei, AWS certified solutions architect associate, or any other IT-specific certification is an advantage. EXPERIENCEMinimum 5 years of experience in an IT environment. Experience of managing heterogeneous network systems. Experience of working in a team that delivers a high availability service. Highest proficiency in both written and oral English language; Arabic language is an added advantage. In-depth knowledge of LAN/WLAN/WAN communications, network hardware such as routers, Ethernet switches, wireless devices, load balancers, VHF, gateways, Voice, firewalls, etc. A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking and subnetting. In-depth knowledge of LAN switching, VLANs, LAN and WAN management, layer 2 and layer 3 switching. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):
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