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Regional airport manager

4 weeks ago

Manama, Manama, Bahrain Gulf Air Group Full time
Oversee ground operations across the region to deliver safe, secure, and on-time service that reflects Gulf Air's commitment to customer excellence.
MAIN DUTIES

Monitor station passenger handling and service quality, implementing corrective actions as needed.
Ensure Airport Managers are fully aware of Gulf Air objectives and are updated on industry developments, marketing, sales, and service procedures.
Collaborate with fellow Regional Managers to share market insights, development opportunities, and ensure cross-departmental alignment.
Plan and develop customer service improvement programs with Airport Managers, updating Regional and Area Managers to utilize service products as sales tools throughout the region/network.
Assist airport managers regarding service standards, both customer services and flight handling, introducing and monitoring measurement methods to maintain high service standards.
Drive airport and ancillary sales, managing disruption scenarios to maximize revenue and minimize losses without compromising customer service.
Analyze station performance in passenger handling, baggage mishandling, inadmissible passengers, and on-time performance; identify shortfalls and develop improvement plans.
Address customer complaints with Airport Managers and report to Customer Care/Legal Affairs.
Oversee efficient handling of flight disruptions while maintaining service standards per Operations manuals.
Participate in negotiating ground handling agreements with Senior Manager, Operations, and relevant departments, providing recommendations.
Regularly review and analyze station performance, involving stakeholders in operational enhancements.
Ensure station contracts/SLAs are current and processed according to procurement policies and Bahrain Tender Board Regulations.
Verify station invoices with Airport Managers, ensuring compliance with company policies.
Ensure stations comply with LPC regulations and implement corrective actions when needed.
Manage station safety, security, and on-time performance targets, prioritizing customer satisfaction.
Maximize ancillary revenue and utilize budgets efficiently to minimize costs without affecting service quality.
Oversee training and development for station staff to uphold high customer service standards.
Support training and performance reviews through sound management techniques and leadership to maintain high morale.
Utilize local resources effectively within the region to meet targets and improve productivity.
Assist Airport Managers with staff recruitment to maintain quality and standards.
Ensure all contracts/SLAs are in place and that internal audits, quality assurance, and safety findings are addressed promptly.
Ensure compliance with Gulf Air procurement policies.
Support and deliver tasks assigned by SMGO, DGO, & COO.

EDUCATION & TRAINING
Bachelor's degree in aviation management or equivalent.
Minimum of 6 years of relevant experience.
Position Grade
GA.18. M
About Application Process
If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s):
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