Assistant sales manager

6 days ago

Manama, Manama, Bahrain RESO Full time
The Assistant Sales Manager is responsible to implement all sales activities and maximize business opportunities under the general guidance of DOSM. He/She will be responsible to generate new business, maintain existing client relationships and increase sales revenue. Main tasks Generating rooms and F & B revenue through new leads. Servicing existing business through management of account bases. Development and maintaining a regular pattern of sales calls, meeting with principals of a target market. Monitoring existing business and inputs into sales strategy meeting to maximize business. Growing existing business, establishing and pursuing leads which will develop business. Informs immediate supervisor on any deviations in rate applications or reservation arrangements. Handles pre-blocking of rooms and special requirements. Prints and distributes monthly statistical reports based on: business origin, main source market, follow up of room production per account/ market. Maintains a complete file of reports for easy references. Processes and distributes all incoming and outgoing admin messages. Adheres to all hotel policies and working procedures as well as emergency procedures. Keeps updated on systems and its operations. Keeps informed about the hotel's organization, activities and promotions. Promptly, politely and accurately handles all telephone reservations according to corporate standards. Attends to guest requests in the best possible way. Keeps informed of the booking capacity of the system. Ensures that all special billing requirements have passed credit clearance and letters of authorization/vouchers are received prior to guest's arrival. Upsell rooms whenever possible to maximize revenue. Ensures that group arrivals are linked to the correct travel agency or company master, if any. Closely monitors individual reservations of convention blocking based on reports and enforces cut-off controls. Maintains systematic files of reservation records and other office correspondence. Maintains orderliness and cleanliness in the work/lounge area. Attends monthly departmental meetings. Performs other duties as may be assigned by management from time to time. MICE- Group quotations, plan events from start to finish according to requirements, coordinate all operations, ensure events are completed smoothly and step up to resolve any problems that might occur. Update Guest History masters on individual preferences, complaints etc. Maintains a file of each tour/convention group and reviews all data from the booking sheet. Checks for accuracy and completes all reservations in the system to ensure that they reflect all the pertinent details. Handles all incoming reservation faxes/correspondence and processes them within the same day the reservations are received. E-Lead coordinator retrieving, managing and distributing all incoming sales leads- internal or external for Wynd Leads, Linking to Net Delphi Global and Net XChange as applicable. Manage Delphi/Fidelio PMS Interface. Relay software suggestions and enhancements to Wyndham Corporate Representative on all sales related systems. Assist or coordinate loading of updated programs onto the network when received from Newmarket International. Sales related PC & Server troubleshooting with Wyndham IT & respective vendors. Verify Night Audit in managing daily backup of all sales related systems. Liaison between Sales departments, corporate office and software vendors. Administrative support- Typing, filing, answer phones and distribution of mail. Management & registration of all Sales & Catering employees for WIU and vendor centre classes. Enforce Corporate and Office standards and procedures as it relates to all sales-related Client and Corporate Information Systems. Become proficient in all sales-related client and corporate information systems. Other duties, as required, related to Sales or hotel operation. Minimum Requirements:3-5 years of experience in sales or a related role. Proven track record of achieving sales targets. Excellent communication and interpersonal skills. Strong leadership and team management skills.
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