Regional airport manager

2 weeks ago

Manama, Manama, Bahrain Gulf Air Full time
Oversee ground operations across the region to deliver safe, secure, and on-time service that reflects Gulf Air's commitment to customer excellence. Main Duties Monitor station passenger handling and service quality, implementing corrective actions as needed. Ensure Airport Managers are fully aware of Gulf Air objectives and are updated with industry developments, marketing, sales, and service procedures. Collaborate with fellow Regional Managers to share market insights, development opportunities, and ensure cross-departmental alignment. Plan and develop improvement programs for customer service enhancements in conjunction with Airport Managers, updating Regional and Area Managers accordingly. Provide practical assistance to airport managers regarding service standards, introducing and monitoring measurement methods to maintain high service levels. Drive airport and ancillary sales, managing disruption scenarios to maximize revenue and minimize losses without compromising customer service. Analyze station performance metrics such as passenger handling, mishandled baggage, inadmissible passengers, and on-time performance; identify shortfalls and develop action plans. Review customer complaints with Airport Managers and report findings to Customer Care/Legal Affairs. Oversee efficient handling of flight disruptions, maintaining customer service standards in line with Operations manuals. Participate in negotiating ground handling agreements with senior management and provide recommendations. Regularly review station performance, involving stakeholders in operations enhancement. Ensure contracts and SLAs are current and processed according to procurement policies and Bahrain Tender Board Regulations. Verify station invoices through Airport Managers as per company policy. Ensure compliance with LPC regulations and implement corrective actions when necessary. Manage station safety, security, and on-time performance targets, prioritizing customer satisfaction. Maximize ancillary revenue and utilize budgets effectively to minimize costs without compromising service quality. Oversee training and development of station staff to uphold high customer service standards. Support training and performance reviews through sound management techniques and leadership to maintain high morale. Optimize utilization of local resources to achieve targets and productivity. Assist Airport Managers with local staff recruitment to ensure quality standards. Ensure all contracts/SLAs are in place and that audit and safety findings are addressed timely. Ensure compliance with procurement policies. Deliver tasks assigned by senior management, including SMGO, DGO, and COO. Education & Training Bachelor's degree in aviation management or equivalent. Minimum of 6 years relevant experience. Position Grade & Company Industry Airlines Aviation Department / Functional Area Flight Operations (Pilots)Technical Staff Keywords REGIONAL AIRPORT MANAGER
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