Collections Officer
6 months ago
Collections Officer
**Job Purpose**:
The Collection Officer's primary responsibility is to assist in the collection of outstanding loan/credit card payments from customers, working closely with the Retail Credit team to ensure timely and efficient recovery of delinquent credit facilities. Main duties will involve contacting borrowers, negotiating repayment plans, and maintaining accurate records of all communication and payment arrangements.
**Principal Responsibilities, Accountabilities and Deliverables of Role**:
- Contact borrowers who have missed credit card/loan payments.
- Negotiate repayment plans with borrowers based on their financial situations.
- up with borrowers to ensure compliance with agreed-upon repayment plans.
- Provide timely and accurate reports on collection activities to RCD and Collection management.
- Collaborate with other departments, to resolve any borrower inquiries or issues.
- Stay updated on relevant laws, regulations, and industry best practices related to loan collections.
- Continuously seek opportunities to improve collection processes and increase overall efficiency.
- Adhere to the bank policies and procedures, including compliance with relevant privacy and data protection regulations.
**Experience**:
- 1-3 years in strong retail credit experience.
**Education**:
- Graduate degree, preferably in Banking, Finance, Accounting, or other business-related fields. (Desired not mandatory).
Job ID 0oJhRpxg1ZGN
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