Front Office Associate-ramada By Wyndham Manama

4 days ago


Manama, Bahrain Wyndham Hotels & Resorts Full time

Ramada by Wyndham Manama City Centre is now seeking a Front Office Associate to join our team in Bahrain.

**Job Summary**:
**Education & Experience**:

- A minimum of two years in a similar role in a branded hotel
- Diploma in hospitality management
- Computer literacy

**General Requirements**:

- Reviews Front Office logs, Trace File and Credit Limit daily
- Answers inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Is familiar with all in-house groups
- Is aware of closed out and restricted dates
- Coordinates with Front Office Supervisor in performing daily task or during the shift
- Is familiar with hospitality terminology
- Has knowledge of emergency procedures and assist as needed.
- Uses proper etiquette at all times when communicating with guests and team member
- Is able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
- Maintains and market promotions and guest programs
- Maintains a clean work area
- Performs any other works as and when assigned by the supervisor and/or management.

**Fundamental Requirements**:

- Ensures Wyndham Hotels & Resorts standards, policies and procedures are adhered to all times
- Greets and welcomes all guests approaching the Front Desk in accordance with WH&R standards
- Is able to perform all Front Office duties like check-in and check-out of guests, answering the
phone according to the hotel etiquette, assists guests with their inquiries, takes reservations and performing administrational tasks
- Is familiar with all the Front Office software required for the position
- Ensures that all hotel standards are met when assisting the guests and handling information
- Answers guest inquiries about hotel services, facilities and hours of operation in a timely manner

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

**Job Location**: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A N/A
Employment Status: Full-time

**Employment Disclaimer


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