Asst Manager

1 week ago

Manama, Bahrain Career Maker Full time

**1. Job Purpose**
- Ensure that Network and IT Infrastructure are secured and operated smoothly.
- Supporting the Company main Datacenter, Disaster Recovery Center and Telecommunications including network connectivity.
- Handle helpdesk support relating IT infrastructure and users for the main office and all branches.
- Recommending innovative and digitalized solutions to improve efficiency, productivity, and customer service.
- Implementation of IT governance program.
- Ensure adherence to the leading regional insurance provider IT/information security policies, standards, and procedures by implementing technical, administrative, and physical controls.

**2. Primary Duties Performed**
Oversee daily operations relating to IT Infrastructure and Supports as follows:

- Responsible for IT Infrastructure (Data Center and Network) and desktop support.
- Manage and implement IT projects relating to IT Infrastructure and cybersecurity
following Project Management Methodology best practices.
- Handle IT related projects implementations.
- Develop documented projects scope of work.
- Looking after and resolve helpdesk tickets relating to IT Infrastructure and desktop
support within the agreed turnaround time/deadlines.
- Study, analyze and document business requirements and recommend solutions to IT in charge.
- Explore digital technologies and innovative solutions.
- Ensure that Main Datacenter and Disaster Recovery are in a healthy state and properly
maintained.
- Handle Capacity/Hardware Resources management and Planning.
- Monitor the security and performance of IT Infrastructure and Networks. Report
observations to IT in charge.
- Assist in managing IT procurements and payments.
- Ensure compliance to the defined IT policies and standard operating procedures.
- Maintain and oversee IT licenses to ensure full compliance.
- Recommend IT licenses cost optimization.
- Maintain IT inventories.
- Handle backup process in the most effective way.
- Maintain IT related consumables such as printer toners and consumable parts.
- Plan and manage the migration to the cloud platforms.
- Ensure that business units are provided with the required level of technical support.
- Review and recommend updates on the technical and operational documentations and
manuals relating to infrastructure and desktop support.
- Implement the deployment of new software and system patches.
- Ensure prompt actions in case of any showstoppers.
- Handle annual renewals of all Annual Maintenance Contracts relating to IT Infrastructure and recommend changes to IT in charge.
- Ensure compliance with signed Service Level Agreements relating to IT Infrastructure.
- Comply with IT department's policies and procedures and report any breach to the IT
Department in charge.
- Prepare report reflecting the status of projects/tasks/critical issues relating to IT

Infrastructure on a weekly and/or monthly basis and present it to IT in charge.
- Recommend annual objectives of the IT Infrastructure and Desktop Support in line with IT strategy and present it to IT in charge.
- Oversee and lead the IT Infrastructure and Desktop Support team.
- Recommend training courses for the IT Infrastructure and Desktop Support team.
- Review performance of the IT Infrastructure and Desktop Support team twice a year and present it to IT in charge.
- Advise IT in charge of any significant IT developments particularly in respect of IT
Infrastructure.
- Keep updated with technical as well as industry sector developments.
- Keep updated with Cyber Risk in term of attaches and preventive solutions.
- To undertake special projects / assignments / tasks as may be required and directed by
the company from time to time.
- Perform other IT related duties assigned by IT in charge.
- Meet with the company's SLA and ensure that RCAs are defined, and permanent solutions are implemented.
- Ensure IT security compliance to the regional insurance provider information security policies and regulatory mandates.
- Review of critical security patches for critical systems.

**3. Secondary Duties Performed**
- Handle any other duties as required to support other departments of the organization.

**4. Work & Business Contacts**

**Internal**
- Maintain close interaction with the regional insurance provider employees and management.

**External**
- Maintain close interaction with software vendors, hardware vendors, suppliers, and consulting firms.

Division / Department: Information Technology

Incumbent Reports to: Senior Manager
- Information Technology

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- infrastructure and IT Security: 5 years (required)

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