Asst. IT Manager

16 hours ago

Manama, Bahrain Gulf Court Hotel Full time

Additionally, responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support.

**Main responsibilities**:

- Consistently offer professional, friendly and engaging service.
- A warm personality, attentive and smartly presentable.
- Committed to delivering high levels of customer service.
- Responds courteously and efficiently to queries and problems from guests and system users.
- He / She must be a self-starter, alert, energetic, responsible and flexible.
- Responsible for smooth functioning of Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other management software’s.
- Ability to troubleshoot hardware and software problems.
- Must know the Network fundamentals, general network setup and device configuration.
- Good knowledge of server hardware, Disk storage technology, I/O devices.
- Knowledge of network infrastructure, including CAT6 cabling, wireless networks, network switches, WAN/LAN, domain controller and Active Directory.
- Extensive knowledge on Active Directory, Management and Implementations.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Anti-virus setup and day to day support.
- Keep updated with latest hotel technology and security risks on a regular basis.
- Able to perform other IT or Systems related task assigned by the management.
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
- Hands-on experience with computer networks, network administration and network installation.
- Design, develop, implement and coordinate systems, policies and procedures.
- Ensure security of data, network access and backup systems.
- Handle annual budget and ensure cost effectiveness.
- Running regular checks on network and data security.
- Identifying and acting on opportunities to improve and update software and systems.
- Running and sharing regular operation system reports with General Manager.
- Overseeing and determining time frames for major IT projects including system updates, upgrades, migrations and outages.
- Managing and reporting on allocation of IT budget.
- Experience with these Hospitality related systems (PMS, POS, Key card, PBX), Troubleshooting knowledge of CCTVs.
- Must be flexible in working hours, including weekends, evenings and holidays and Ability to work under pressure.
- Excellent communication and listening skills.
- Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
- Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.

**Education**:
Equivalent Degree in Information Technology or computer science field. Along with in depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.

**Experience**:
A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.

**Qualifications**:

- Proficiency in English (verbal and written), second language an asset.
- Previous Opera experience an asset.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.

**Requirements**:

- **Hotel Experience only apply**
- Specialist knowledge: Proficiency in MS office, **Opera** is must
- Language Fluency: English, Arabic is a plus
- Current Location: Bahrain Only
- Job Types: Full-time, Contract, Permanent

Work Remotely
- No

**Job Types**: Permanent, Contract, Full-time
Contract length: 12 months

**Salary**: From BD450.000 per month

**Education**:

- Diploma (required)

**Language**:

- English (required)

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