Reservations Manager- Hotels

1 week ago


Manama, Bahrain Cluster Inter. Hotels Full time

To manage the daily operations and efficient running of the Reservations Department.
- Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives.
- To drive the team to achieve goals (Revenue and Quality targets, i.e. Up selling, GSM, Test calls, etc.) and develop new ideas to improve processes
- To demonstrate an in depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc.
- To ensure all administrative procedures are completed accurately and in accordance with the departmental and Hotel guidelines
- To ensure Guests’ profiles are updated and merged regularly according to the Company SOP’s
- To ensure accurate, up to date contract information, rate agreements, data input into Opera Reservation System, for both existing and new clients
- To ensure that all accounting procedures are adhered to in conjunction with the Revenue Managers.
- To ensure all free sale and inventory are being keep up to date with either the help of closeout charts or relevant website.
- To ensure that all FIT bookings are dealt with, following the correct procedure, rate codes and proper profile selection.
- To make sure all website are checked daily with correct rate strategy
- To update process, generate and distribute daily weekly and monthly reservation reports

**Salary**: BD500.000 - BD510.000 per month

**Experience**:

- Hotel Reservation Manager: 2 years (required)
- OPERA PMS: 3 years (required)



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