Reservation Manager
7 months ago
**Responsibilities**:
- Oversee and manage all aspects of the reservation process.
- Responsible for all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved.
- Communicate with front office, and senior management.
- Operate an efficient reservations department to ensure highest occupancy is achieved.
- Ensure accurate and timely booking confirmations.
- Responsible for all individual, corporate, fit and Group bookings.
- Negotiate rates with guests, companies and travel agents as required.
- Ensure the completion of all reservations.
- In charged of all room enquiries, bookings, administration, deposits, payments and follow ups.
- Monitor websites for incoming reservations.
- Monitor future availability in order to set-up rates to be sold on intranet, on websites and open/close availability as required.
- Monitor daily availability and keep front office informed of best rates to sell.
Qualifications:
- Minimum of 3 years' experience in a reservation management role
- Proficiency in IDS system and channel manager
- Strong communication and organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
**Experience**:
- Reservation: 1 year (preferred)
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