Butler Manager

7 months ago

Manama, Bahrain AccorHotel Full time

Company Description

Al Areen Palace and Spa by Accor features 78 luxuriously appointed pool villas, 10,000 sq meters of SPA with a unique Rain Forest and Ice igloo system. Awaken your senses by trying thoughtfully prepared savoury dishes from our fine dining restaurants. The resort is a perfect retreat which spans over 131,000 sq. meters with traditional Middle Eastern design and stylish contemporary flair.

**Job Description**:
The Raffles Butler Manager is at the centre of every guest experience. This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Head Butler, the role ensures that the highest level of hospitality and brand standards are delivered. The Raffles Butler Manager will strive to listen attentively, observe the little details, and personalize interactions with the aim to anticipate and be intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in delivering the renowned Raffles Butler service as well as in orchestrating the Raffles curated experiences, ensuring that the Raffles essence is fully expressed across the guest journey. A well-rounded and skilful individual, he or she possesses understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points. The butler manager will be working towards overall operational excellence, guest satisfaction and brand loyalty. Given the scope of this managerial role, team player and organizational skills are key to success

**Qualifications**:

- Minimum of 1 year experience in a supervisory or management role.
- Strong organizational skills and the ability to maintain performance under high pressure.
- Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs.
- Creative and service oriented with keen eye for detail.
- Results driven, with the ability to demonstrate initiative and work under mínimal supervision.
- Excellent communication skills, both written and verbal.
- Working knowledge of relevant software (Property Manager System, MS Office Suite) - Prior knowledge of specifically Opera.

Additional Information
- ** Opportunity to join us in rebranding journey and be part of the first Raffles in Bahrain**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

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