Night Manager

2 months ago


Manama, Bahrain RAFFLES Full time

**Company Description**
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Night Manager, Front Office

The Night Manager is responsible for leading the overnight Front Office operations and ensuring consistent, luxury service is provided to Raffles Al areen palace guests at every interaction point. The Night Manager will be the decision maker during the night and will be critical to the management of incidents and emergencies.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Represents the hotel management overnight and is responsible for Front Office Operations
- Assist FOM in executing departmental goals including colleague engagement, guest satisfaction, loyalty program enrollment and management and upsell revenues.
- Ensures the Night Audit balances and verifies the summary of dialing transactions in the hotel.
- Determines guest relocation for nights when overcapacity and ensures a smooth relocation process.
- Takes emergency calls and ensures operational support areas are covered to provide excellent customer service. Assumes a key lead role during emergency response needs according to hotel's emergency procedures.
- Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
- Lead and coach colleagues to provide luxury guest service.
- First point of contact for escalations to identify and resolve guest concerns in an urgent manner either in person or in writing.
- As Manager on Duty, serve as a resource and support to all departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other Managers.
- Develop, implement and maintain upsell incentive program to motivate employees and maximize hotel revenue.
- Manage, train, develop and motivate all colleagues reporting to this position.
- Provide assistance with blocking/inventory management.
- Meet and Greet VIP’s, escort to room and follow up on the comfort of their stay as required.
- Support in creating a culture that will achieve superior colleague satisfaction as measured in the annual Employee Engagement Survey.
- Carry out any other duties and responsibilities as assigned

**Qualifications**
- Previous experience in a supervisory or management role within the hospitality industry, preferably in a night shift capacity.
- Relevant industry study Post graduate Diploma in Hospitality Management
- Valid First aid certificate
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to remain calm under pressure and handle emergency situations efficiently.
- Strong problem-solving skills and attention to detail.
- Proficiency in hotel management software and front office systems.
- Flexibility to work night shifts, including weekends and public holidays.
- Full drivers licence essential

**Additional Information**
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities.


  • Night Manager

    4 weeks ago


    Manama, Bahrain Ramada by Wyndham Bahrain Full time

    The Hotel Night Manager oversees the hotel's operations during the night shift, ensuring smooth functioning and guest satisfaction. Responsibilities include managing front desk services, addressing guest inquiries and issues, ensuring safety and security, supervising night staff, and handling any emergencies. The Night Manager also prepares night audits,...

  • Night Manager

    6 months ago


    Manama, Bahrain Ramee Group of Hotels Full time

    The Night Manager is responsible for overseeing the operations of the hotel during the nighttime shift. They ensure a smooth and efficient running of the hotel, ensuring guest satisfaction and employee productivity during the evening and overnight hours. - Be responsible for the reception desk and processing of night audit and nightly reports. - Supervise...

  • Night Manager

    7 months ago


    Manama, Bahrain Hilton Full time

    A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members...

  • Night Supervisor

    6 months ago


    Manama, Bahrain Hilton Full time

    Night Supervisor A Night Supervisor supervises night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. **What will I be doing?** As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night...

  • Night Receptionist

    6 months ago


    Manama, Bahrain Hilton Full time

    Night Receptionist A Night Receptionist provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Night Receptionist, you will provide night-hour reception services for Guests to contribute to an overall exceptional...

  • Night Auditor

    4 weeks ago


    Manama, Bahrain Habara Hotel & Restaurant Management W.L.L. Full time

    **Job Title**:Night Auditor** **Department**: Finance/Operations **Reports to**: Directors and Main Office **Job Summary**: **Key Responsibilities**: - **Nightly Audits**: Conduct thorough audits of financial transactions, cash flow, and operational processes across all locations during the night shift, ensuring all records and reports are accurate and...


  • Manama, Bahrain Royal Saray Resort Full time

    Job description of the Assistant Night Security Manager: - Supervises and participates in maintaining constant surveillance of the entire hotel to detect potential sources of security problems, safety hazards and fire hazards: Ensure hotel is patrolled on a regular basis. Ensures all hotel entrances are locked and unlocked as per hotel policy. Maintains...

  • Night Manager

    4 months ago


    Manama, Bahrain AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Night Auditor- Male

    1 month ago


    Manama, Bahrain Loumage Suites & Spa Full time

    A four-star hotel in Bahrain looking for an experienced Male Night Auditor to join Immediately. Summary of Duties & Responsibilities: - Balancing the accounts from the day shift - Managing front desk activity and handling guest check-ins and check-outs - Ensuring customer satisfaction and other concierge activities according to guest preference - Handling...


  • Manama, Bahrain Cluster Inter. Hotels Full time

    1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 5. Uses suggestive...

  • Night Club Manager

    4 weeks ago


    Manama, Bahrain Habara Hotel & Restaurant Management W.L.L. Full time

    **Job Summary**: **Key Responsibilities**: - **Market Expertise & Client Relations**: Leverage existing connections within Bahrain’s nightlife scene to attract a diverse and high-profile clientele. Build and maintain strong relationships with VIP clients, ensuring the nightclub remains a top destination in the region. - **Business Development &...

  • Night Auditor

    5 months ago


    Manama, Bahrain Al Areen Palace & Spa by Accor Full time

    Company Description Al Areen Palace and Spa by Accor features 78 luxuriously appointed pool villas, 10,000 sq meters of SPA with a unique Rain Forest and Ice igloo system. Awaken your senses by trying thoughtfully prepared savoury dishes from our fine dining restaurants. The resort is a perfect retreat which spans over 131,000 sq. meters with traditional...

  • Social Media

    2 months ago


    Manama, Bahrain Botánica Full time

    **Job Overview**: We are seeking an experienced yet hands-on digital marketeer to lead our social media presence across key platforms, including Instagram, TikTok, and Snapchat and develop Botanica’s digital marketing output. This role is ideal for someone who thrives in a dynamic, hospitality-focused environment and is passionate about creating compelling...

  • Social Media

    2 months ago


    Manama, Bahrain Talent Pal Full time

    **Job Overview**: We are seeking an experienced yet hands-on digital marketeer to lead our social media presence across key platforms, including Instagram, TikTok, and Snapchat and develop Botanica’s digital marketing output. This role is ideal for someone who thrives in a dynamic, hospitality-focused environment and is passionate about creating compelling...

  • Department Manager

    5 months ago


    Manama, Bahrain Christian Dior Couture Full time

    **Position**: - Follow up with the area managers to ensure optimization of the stock level usage - Participate in setting up the purchase plan - Ensure all team members are following the established procedures of ordering/ transfer etc - Develop, with the Marketing Manager, the yearly calendar and oversee marketing activities implementation - Assist the...

  • Night Manager I

    5 months ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24088384 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations...

  • Sales Manager

    5 months ago


    Manama, Bahrain Emaar Hospitality Group Bahrain Full time

    The Sales function for Emaar aims towards increasing hotel(s) occupancies and revenues by managing qualified business partners. In line with goals and strategies defined by the function head, business partners management covers opportunities qualification, contracting, promotional activities and hotel product awareness. The main focus will be to develop and...

  • Sales Manager

    5 months ago


    Manama, Bahrain Emaar Hospitality Group Bahrain Full time

    The Sales function for Emaar aims towards increasing hotel(s) occupancies and revenues by managing qualified business partners. In line with goals and strategies defined by the function head, business partners management covers opportunities qualification, contracting, promotional activities and hotel product awareness. The main focus will be to develop and...


  • Manama, Bahrain Emaar Hospitality Group Bahrain Full time

    The Sales function for Emaar aims towards increasing hotel(s) occupancies and revenues by managing qualified business partners. In line with goals and strategies defined by the function head, business partners management covers opportunities qualification, contracting, promotional activities and hotel product awareness. The main focus will be to develop and...


  • Manama, Bahrain Emaar Hospitality Group Bahrain Full time

    The Sales function for Emaar aims towards increasing hotel(s) occupancies and revenues by managing qualified business partners. In line with goals and strategies defined by the function head, business partners management covers opportunities qualification, contracting, promotional activities and hotel product awareness. The main focus will be to develop and...