Duty Manager

2 days ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is now seeking Duty Manager to join our team at Wyndham Garden in Manama,Bahrain.

**Job Summary**:
The Duty Manager is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Duty Manager will provide the management team with accurate and reliable information needed to make effective operational decisions.

**Education & Experience**:

- At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience preferred.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Must have a valid driver’s license from the applicable state.

**Physical Requirements**:
***

**Often**

**Sometimes**

**Rarely**
- Lifting up to 50 pounds- x- Sitting- x- Walking
x- Standing
x- Bending neck
x- Twisting neck
x- Bending waist (forward or sideways)
x- Squatting (crouch or site on one's heels)- x- Kneeling- x- Crawling- x- Reach above shoulder height
x- Reach below shoulder height
x- Driving
x- Stooping- x- Pushing- x- Pulling- x- Talking
x- Hearing
x- Repetitive motions
x**General Requirements**:

- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Wyndham Hotels & Resorts Management Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.

**Fundamental Requirements**:

- Prepare and submit required reports in a timely manner.
- Monitor quality of service in the department.
- Ensure compliance with SOPs and procedures in the department
- Be visible on the floor and assist staff as needed.
- Provide feedback to the department head for associate performance reviews in accordance with Wyndham standards.
- Be involved in and/or conduct departmental and hotel training.
- Ensure overall guest satisfaction.
- Assist with the management of department associates.
- Respond to guest complaints in a timely manner.
- Comply with weekly and monthly forecasting procedures.
- Ensure the training of associates on SOP’s, report preparation and technical job tasks.
- Check guests in and out.
- Handle and take reservations.
- Handle guest’s special requests and customer complaints during shift.
- Perform all other front desk duties and responsibilities.
- Investigate and handle complaints, disturbances, emergencies, etc. during shift.
- Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
- Prepare Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
- Prepare, copy, and distribute reports as required.
- Monitor and prepare Night Audit reports in accordance with Wyndham’s requirements meeting various due dates and deadlines

  • Duty manager

    4 weeks ago

    Manama, Manama, Bahrain Amriya Group Full time

    The Duty Manager assists the General Manager with motivating and leading the outlet team into achieving exceptional service standards and motivates employees into exceeding sales targets. Relationships Reports functionally to the General Manager. Communicates and cooperates with team members and guests. Duties and Responsibilities Implements and maintains an...

  • Duty manager

    2 weeks ago

    Manama, Manama, Bahrain Dubai Holding Full time

    Job Title: Duty Manager - Front Office - Jumeirah Gulf of Bahrain About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position...

  • Duty manager

    4 weeks ago

    Manama, Manama, Bahrain RESO Full time

    About Jumeirah & The Hotel Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and...

  • Duty Manager

    1 week ago

    Manama, Bahrain IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Duty Manager

    1 week ago

    Manama, Bahrain Emprego BH Full time

    **About Us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Mcc duty manager

    4 weeks ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    Responsible for the duty management of the technical operation of all GF fleet while in line maintenance. MAIN DUTIES1. Ensure safe, legal and high standard of real time technical control of GFA Aircraft while operating in line maintenance.2. Ensure minimum disruption of GFA services without compromising safety or legality.3. Ensure effective management and...

  • Manager On Duty

    3 weeks ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 22199727 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Avionics duty manager

    4 weeks ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    Ensure that all technical and activities of Gulf Air are carried out according to the standards required by the relevant support agreements, to the requirements contained within the approved Aircraft Maintenance Programme, the responsible national authorities and in accordance with the company policies and procedures. MAIN DUTIES (Against primary...

  • Fleet technical duty manager

    4 weeks ago

    Manama, Manama, Bahrain Bahrain Airport Company Full time

    MAIN OBJECTIVESThe Fleet Technical Duty Manager is responsible for executing assigned fleet projects, which encompass aircraft induction, phase-out, sale, and reconfiguration. This role ensures that all technical project tasks are completed accurately and efficiently in accordance with company standards and regulatory requirements. Reporting directly to the...

  • Customer Service Duty Manager

    6 days ago

    Manama, Bahrain British Airways Full time

    Join Our Team as a Customer Service Duty Manager in Bahrain! Are you ready to be a vital part of British Airways’ airport operations in Bahrain? As a Customer Service Duty Manager, you will support the Airport Manager, ensuring safety, security, and operational excellence. Your role involves managing relationships, performance, and local suppliers to...

  • Duty Manager

    2 days ago

    Manama, Bahrain Ss Properties Full time

    Looking for a deputy manager to manage the ground staff for all safety and health issues, housekeeping and customer services. - Ensure positive working relationships and successful implementation of objectives. - Recommend the latest innovations and trends. - Maintain and review constantly the security plans for all areas of responsibility. - Document,...

  • Technical quality duty manager

    4 weeks ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    The TQ Duty Manager is required to cover Part 145/M Audits, TOR & ASR investigations and ensure all the appropriate airworthiness authorities (BCAA and EASA as well as IOSA) rules, regulations and mandatory requirements are complied with. MAIN DUTIES1. Supervision, training (O. J. T) and guidance of all staff that may be placed under his control.2. Carry...

  • Duty supervisor

    4 weeks ago

    Manama, Manama, Bahrain RESO Full time

    Job Purpose To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by...

  • Franchise Hotel

    1 week ago

    Manama, Bahrain Crowne Plaza Full time

    This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_. **About Us** Under the general guidance and supervision of the Front Office Manager or delegate and within the limits of established...

  • Airport services duty supervisor

    2 weeks ago

    Manama, Manama, Bahrain Qatar Airways Full time

    Job Description - Airport Services Duty Supervisor - Bahrain (216138)Job Posting Jan 20, 2025, 1:19:49 PMPrimary Location Bahrain - BAHUnposting Date Jan 27, 2025, 8:59:00 PMDescription About the role: We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Bahrain as Airport Services Duty Supervisor. Reporting...

  • Aircraft structure duty manager

    4 weeks ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    GF1323 - AIRCRAFT STRUCTURE DUTY MANAGERCompany: Gulf Air Division: Technical Location: (Location not provided)Department: Technical Closing Date: 18-Jul-2024 Main Objectives Ensure that all technical activities of Gulf Air are carried out according to the standards required by the relevant support agreements, the approved Aircraft Maintenance Programme, the...

  • Duty Manager

    3 weeks ago

    Manama, Bahrain Talent Pal Full time

    Duty Manager - Front Office - Jumeirah Gulf of Bahrain - (2400002T) **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...

  • Duty Manager

    7 days ago

    Manama, Bahrain Jumeirah Full time

    Duty Manager - Front Office - Jumeirah Gulf of Bahrain - (2400002T) **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...

  • Airport services duty officer

    4 weeks ago

    Manama, Manama, Bahrain Qatar Airways Full time

    Job Description - Airport Services Duty Officer - Bahrain (216137)Job Posting Jan 26, 2025, 12:42:21 PMPrimary Location Bahrain - BAHUnposting Date Feb 2, 2025, 8:59:00 PMAbout the role: We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Bahrain as Airport Services Duty Officer. In this role, you will...

  • Ramp duty manager

    4 weeks ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    To oversee and control ramp operations on their respective shift and ensure efficient implementation of procedures, rules and regulations in accordance to JAR OPS related to ground operations & aircraft handling. To ensure ramp services is attaining company objectives in relation to market objectives. MAIN DUTIESManage day-to-day operational issues at the...