Engineer Sr Analyst
3 days ago
**Job Purpose**:
The successful applicant will utilize their experience to operate and further develop the teams’ processes related to deployment as well as contributing to the wider Software Management Services success. The incumbent is expected to perform root cause analysis and work on / solve a variety of high-impact, high-profiles problems and projects each of which has direct business impact.
**Job Background/Context**:
Software Management Services is part of the Citi Technology Infrastructure, Customer Operations group.
The team currently utilizes Microsoft SCCM for software delivery to desktops.
**Key Responsibilities**:
- Desktop/VDI Mass Deployment of software packages across multiple business lines and regions.
- Liaise with internal customers to understand their software deployment requirements.
- Document, test, plan and schedule software deployments and upgrades based on the requirements of each customer.
- Provide support and guidance to customers, and peer technical teams throughout the release process.
- Proactively manage each deployment from inception to completion.
- Produce detailed deployment documentation and present to customers, peers and senior managers.
- Contribute to the design of the teams policies, processes and Process Control Manuals.
- Contribute to the overall success of the Software Management Services team through collaboration and partnership with peers in other the SMS and Senior Management Team.
- Provide metrics on deployments’ progress to customers, peers and senior management.
- Adhere to and utilize Change Management processes.
**Development Value**:
This role offers an exciting opportunity to work as part of the Vertical Release team within the Software Management Services organization in Citi. SMS is represented in five core locations - Bahrain, Belfast, Irving, Manila and India. As a group SMS has a monthly turnover of 800 change requests and output of 4 million endpoint touches.
Person Specification
**Knowledge/Experience**:
- 5 + years’ experience in a customer facing technical role.
- 5+ years software installation experience.
**Skills**:
- Experience troubleshooting Windows Operating Systems.
- Experience of the following technologies - MS SCCM and MSI Application Packaging.
- Strong working knowledge of Active Directory.
- Analytical thinking and experience with data analysis tools and methodologies.
- Planning, multi-tasking, and prioritization skills.
- Team-oriented and collegial approach to addressing challenges.
- Strong problem isolation and resolutions skills.
- Experience of ITIL / Six Sigma methodologies.
- Experience of using MS Office products in a business environment.
- **Job Family Group**:
Technology
- **Job Family**:
Systems & Engineering
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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