Data Center Operator

To support the Data Center (24x7 on shift basis) and maintain high quality and professional standard, by the following means: 2. Troubleshoots issues that may cause system outages & report on any issues to support groups when necessary. Initiates corrective action promptly. Interfaces with necessary customers and/or business support groups and escalates...

**Job Summary**: Operations Manager in BPO is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: **Team Management**: Recruit, train, and develop a team of customer service...

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

**Job Objective**: To coordinate all customer care related activities, to ensure that customer care is delivered to the highest degree possible. Job Specification Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Fulfills requests by clarifying desired...

Job Description & Specification: - Experience of building and delivering client reports, - Conducting data analytics, as well as automation of key reports. - Ability to converting **data and analysis** in to PowerPoint presentations for C Level roles, - Building and **optimising existing BI dashboards** covering customer, telephony and performance data...

**Responsibilities**: Manage and oversee a team of contact center agents, including scheduling, monitoring performance, and providing coaching and feedback. Develop and implement strategies to optimize contact center productivity, efficiency, and customer satisfaction metrics. Continuously analyze contact center data and identify opportunities for process...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

5+ years' experience in TCP/IP, networking concepts, and troubleshooting network devices, cabling, and connectivity issues. - Ability to lead migrations, configuration, and rollout of new or upgraded hardware, with broad understanding of infrastructure technologies. - 5+ years' experienced knowledge of network cabling, optic types, and test equipment, as...

The Role Connect6 Group is a Canadian based company based in Toronto with an office presence in GCC countries. We are looking to expand our Call Center operations in GCC to work with Canadian based programs through outbound calling. We are looking for an experienced Call Center Sales Manager to join our GCC team. As a Sales Manager, you will be responsible...

Job Description & Specification: - S/He should an **Arabic speaker** who has experience of managing contact centres of around 100 people, ideally managing multiple workstreams. - They should be experienced in balancing **qualitative and quantitative performance metrics**. Experience in delivering **strong Customer Experience** results is very important. -...

Job Description & Specification: - Arabic speaking, and someone who has experience of working in a similar multi cultural and dynamic environment for 2 to 3 years. - Strong people focus as well as have a track record of coaching and motivating their teams to deliver against KPIs with a heaving focus on delivering great customer experience. - A proven track...

We are looking to hire a personable dental receptionist to ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. The dental receptionist’s responsibilities include entering patient information onto our data system, answering patients’ questions, and arranging referrals...

**Looking for a motivated and energetic ABA therapist to join our growing team at REACH Behavior and Development Center. REACH is a new Bahrain based multidisciplinary center for autism and other developmental disorders founded by a BCBA. We are passionate about improving the lives of children and their families. BCBA supervision is available.** * GENERAL...

A data analyst **collects, cleans, and interprets data sets in order to answer a question or solve a problem**. They work in many industries, including business, finance,Retail. What kind of customers should a business target in its next ad campaign? - **Identify** the data you want to analyze - **Collect** the data - **Clean** the data in preparation for...

Job Ref: 10017777 **Location**: Manama-Bahrain Category: Advising and Enrollment Type: Part time **Backup Program and National Test Center Coordinator** **UMGC Europe** **Location: Manama, Bahrain** **Category: Overseas Contingent I, Part-time, 48% FTE, Grade 001** University of Maryland Global Campus (UMGC) Europe seeks a Backup Program and National...

**TRAINING MANAGER**: **Job ID **:1044 **Location **:Manama - Bahrain **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area BD 1,000.00 **Other Benefits **:Free Accommodation. Transportation and other benefits plus yearly ticket **GCC Driving License **:no data **Description: - Minimum 1 year TL experience in inbound or...

Ability to commute/relocate: - Manama: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred)

Qualifications: - Bachelor's degree in Information and Communication Technology (ICT), engineering or equivalent. - Must have a minimum 10 years of professional experience including 8 years experience in designing, developing, and implementing information communication systems. - Must have Bachelor's degree in Civil Engineering - A master’s degree in the...

**Key Responsibilities**: Continuously monitor call queues, agent availability, and overall team performance throughout shifts. Identify trends and anomalies in real-time data to anticipate and address potential service level issues. Proactively manage staffing levels by adjusting schedules and reallocating resources to meet business needs. Communicate with...

The RTM Agent is responsible for monitoring and managing real-time performance metrics within the BPO environment. This role ensures that service levels are maintained and that agents are effectively utilized to meet operational demands. **Key Responsibilities**: - Continuously monitor call queues, agent availability, and overall team performance throughout...