Operations Supervisor
1 week ago
Delivery Point is currently recruiting a high-performing Operations Supervisor for our local Courier Delivery Project.
.JOB PURPOSE: Oversee Live Operations on daily basis, delivering the captain’s training and handling questions, comments, and complaints regarding Delivery Point services.
KEY RESULT AREAS:
- Responsible for overall operational management and performance of Hub and delivery operations.
- Assign delivery to couriers according to schedules and route plans.
- Ensure that the process and employees are working smoothly and efficiently.
- Achieve KPI & SLA of delivery & pickup commitment.
- Supervise staff to ensure that safety best practices are being followed while handling shipments.
- Train and develop industry best practices and SOPs to operations and customer service team members.
- Evaluate all aspects of employee performance and provide coaching or discipline as needed.
- Provide operations staff with guidance and support to cope with volume growth.
- Reassign responsibilities based on change in volumes or geography.
- Enter data in MyDP system and maintain logs and records of calls, activities and other information
- Monitoring and tracking the day-to-day operations.
- Manage for Ops. Dispatchers & riders complaints handling.
- Monitor & evaluate the quality standards through outbound call and onground
- Reporting daily technical issues with the development team and ensuring fast action is taken.
KEY COMPETENCIES
- Achievements oriented
- People management
- Leadership abilities
- Deliver results
- Influencing others
- Energetic and sets as an example
- Professionalism and depth-in analysis
KNOWLEDGE, SKILLS & EXPERIENCE
- Bachelor degree Logistics holder.
- 3 - 7 years of experience in transportation/trucking/last-mile delivery
- Previous experience with courier / express / parcel delivery company
- Previous experience in a similar position related to fleet management & training, customer support & operation
- Computer skills (Word, Excel, PowerPoint, Google Drive) is a must
- Effective negotiation skills.
- Possess problem-solving ability that enables you to identify and resolves problems in a timely manner
**Salary**: BD450.000 - BD500.000 per month
**Experience**:
- Sales: 5 years (preferred)
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