Sales Support Coordinator
3 weeks ago
**Summary**:
**Key Responsibilities**:
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company, and handle customer grievances professionally to maintain the company’s reputation.
- Understand customer requirements to effectively close sales and direct prospects to the field sales team when necessary.
- Enter and update customer information in the database accurately.
- Take and process orders in an accurate manner.
- Fulfill monthly and yearly sales targets and create detailed sales reports.
- Maintain records of calls, sales, and note useful information for future reference.
- Assist in planning and implementing effective sales strategies and monitoring key sales metrics.
- Participate in industry events and conferences to expand professional networks and identify sales opportunities.
- Assist in facilitating future sales and business partnerships as directed by the Sales Manager or ICT Director.
**Requirements**:
- Minimum educational qualification of a Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Proven work experience in telesales, sales support, or a similar role in the IT products sector.
- Excellent command of English with superb communication and objection-handling skills.
- Ability to learn about products and services quickly and describe/explain them to prospects.
- Knowledge of modern office procedures and processes, with proficiency in Microsoft Office Suite or related software.
- Ability to work independently, establish, and maintain healthy working relationships.
- Cool-tempered and able to handle rejection.
**Job Types**: Full-time, Permanent
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