Night Manager

1 week ago


Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

1. Directs, supervises, co-ordinates & controls the operations of the following sections/department:
A) Telephone:
Ensure that operators are adhering to standard operational procedures as staying awake on duty.

Guest wake up call.

Update DND.

Daily activity (function board).

Making bills of the phone calls made through 151 e.g. 3 minutes call of I/L.

No one allowed to sit in the operator room at any time.

B) Reception

Ensure that night receptionists have cleared key rack of outstanding guest message, telexes, mail, etc.

Check if all statistical reports are completed accurately.

Handle guest complains & request.

C) Staff Cafeteria

Check of the food quality, cleanliness, & place.

Ensure that food handlers adhere to the food Hygiene Regulations at all times.

D) Security

Check points with the clock

Tided security control

No of Staff:
1 Morning 0730 - 1600

2-3 Afternoon 1530 - 0001

3 Night 2300 - 0730

E)Kitchen

Must Provide good quality of food at all times

Regular & spot check required.

Not to allow any food & drink without approved of Duty Manager

Check the maintenance & cleanliness of the kitchen range & dishwashing area

Ensure that food handlers adhere to the Food hygiene Regulations at all times

Food control

Check all the fridges storage & cleanliness

F) Stewarding

Ensuring cleanliness of the kitchen & equipment.

G) Porters

Check Limo book (cross check name each shift of guest & time of flight details)

Control newspaper list

Check all limo cars are well maintained

café Restaurant

Ensures quality service

Handle customers individual & groups well

Mis-en-place for buffet

Knowledge of the food menu items

Supervises the early morning breakfast buffet

Ensures that food handlers adhere to the Food hygiene Regulations at all times

I) Rooms Service

Ensure that all breakfast door knobs have been collected by 5am & that trays are being prepared accordingly

Ensure that food handlers adhere to the Food Hygiene Regulations at all times

Check fridges regularly

Help when it is busy

J) Other Food and Beverage areas

Check if doors of ALL restaurants and F&B Office closed, turns off lights deemed to be unnecessary.

K) Other areas

Staff drivers are going on time as per schedule

Health club to be open at 0700 for Gents & ladies

Executive floor butler to come in at 0600 to set up for breakfast.

L) House Keeping

Checks if night cleaners have satisfactorily done their work according to required standards.

Checks the cleanliness of the public area, function rooms & check-out rooms

2) Ensures that all night staff are observing the following:
Maintaining the service standards set by the hotel

Adherence to the code of discipline set by the hotel

Adherence to company Fire Procedure in case there is an occurrence of fire

3) Checks if the licensing law rules are observed; sees to it that bar is closed on time but only ordering thru room service alcohol can be served with the menu items to be served

4) Hands over all keys & endorses to the morning Duty Manager any action to be taken concerning the operations

5) Deals with customer complains in a tactful manner & reports them to the Rooms Division Manager

6) Checks & inspects the back of the house & public areas for cleanliness; checks all the floors in the South Wing & Tower Block for any uncollected dishes & trays.

7) Co-ordinates & participates in the work of the night receptionist, cashiers, operators, auditors, room service, café restaurant & the porters

8) Prepares the forecast report.

9) Controls the movement of the guest & staff using the public area; keeps watch on intoxicated persons & ladies of ill-reputed for & occurrences or untoward incidents detrimental to the hotel operations.

Performs any other duties as may be assigned

**Salary**: BD477.000 - BD561.000 per month


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