Service Manager- Hvac

3 weeks ago

Manama, Bahrain YAC Full time

We have an immediate opening for an experienced HVAC Service Manager to lead HVAC employees to install, maintain, and repair the client’s HVAC systems. As an HVAC Service Manager, you must routinely collaborate closely with repair and install technicians, dispatch workers, and other supervisors to ensure customer loyalty while achieving departmental objectives and goals.
- Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.
- Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems.
- Manage HVAC maintenance and service teams to ensure quality onsite.
- Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction.
- Schedules direct and provide technical support for HVAC technicians to meet service demands and customers’ expectations.
- Understand the sales criteria and hold your team accountable for exceeding revenue goals.
- Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements.
- Reviews technicians’ work to ensure quality meets established standards
- Organize training and ongoing support for install teams.
- Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands and company or customer expectations and requirements.
- Ensuring compliance with appliance standards and with Occupational Health and Safety Act.
- Complying with service standards, work instructions, and customers’ requirements.
- Develops and monitors budgets, goals and objectives to insure departmental profitability.
- Other tasks and responsibilities as required to maintain efficient department operations.

MINIMUM JOB REQUIREMENTS
- 5+ years’ experience in Service Management. 10 + years HVAC experience.
- Must possess Bachelor’s in Engineering or its equivalent
- Excellent customer service and sales skills.
- Excellent leadership skills to enhance team productivity and standards of work produced
- Excellent verbal and written communication skills; and strong conflict management skills.
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
- Valid GCC driver’s license.

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- HVAC: 7 years (required)

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