Head of Student Services Unit

**Job Title**:Head of Student Services Unit.

**Unit name**:Student Services Unit.

**Reports to**:Vice President for Academic Affairs.

**Closing Date**:
**Introduction**:Gulf University is nationally accredited University which was established by his highness’s the prime minister’s cabinet decree number 1649-03 issued on the 2nd of September 2001. GU aims to establish itself as a distinguished provider of higher education that will appeal to international, Bahraini and GCC students who prefer to be educated in a cultural environment acceptable to parents, students, and labor market alike.

SSU at Gulf university focuses on enriching students with pioneer spirits and sustain a strong bond between GU and its alumni by networking and engaging them in GU activities.

SSU has the following operating offices to serve the students:
Internships and Career Develop Office.

Student Support Office.

Student Counselling Office.

Alumni Office.

Additional to the infirmary which provides first aid.

**1.** **Required Qualifications and Experience**:

- Master’s degree in any discipline
- Experience in dealing with students in higher education
- Experience in managing student activities and support in higher education

**2.** **Preferred qualifications and experience**
- Bahraini National
- Specialization in Psychology/Social Science/Sociology
- Background in social counselling
- Experience in managing student activities and support services in higher education
- Experience in collaborating with industry and community
- Research publication in relevant specialization

**3.**

**Required Skills**:

- Excellent oral and written communication skills (English & Arabic)
- Ability to lead, manage and collaborate with team
- Ability to create and maintain effective work relationships with staff and students.
- Ability to deal effectively with stress and to adapt to emerging issues
- Ability to work with students from diverse culture and background
- Excellent report writing and presentation skills

**4.** **Roles and Responsibilities**:
1. Leading the Unit in the day-to-day duties and operation in accordance with Unit’s Scope of Work.

2. Implementing University policies and procedures at the Unit and its offices.

3. Executing decision of the University Councils.

4. Ensuring that Unit’s budget is planned, prepared, implemented and monitored in accordance with University budgeting policy and procedures.

5. Developing Unit’s annual operation/action plan.

6. Ensuring students’ safety at the University buildings.

7. Ensuring consistent provision of services to students and encouraging feedback.

8. Coordinating the Unit’s work with academic and administrative staff, students, and external partners to facilitate and support students’ activities.

9. Providing students with induction on University academic policies and procedures, in collaboration with Unit of A&R.

10. Managing events and extracurricular activities of the students aligned with program aims and University Graduate Attributes.

11. Coordinating with program leaders in organizing curricular activities for the students.

12. Ensuring provision of services and support to special need students.

13. Processing students’ complaints and grievances.

14. Proposing enhancement of the student support and services to the senior management as per the suggestions received from feedback survey.

15. Collaborating with Unit of A&R for “programs promotion and students’ attraction” events.

16. Coordinating work with Unit of A&R for the graduation ceremony.

17. Overseeing and coordinating with GU Students Council.

18. Overseeing the services provided by the infirmary.

19. Overseeing and coordinating with GU Alumni Association.

**5.** **Documents needed**:

- Application Form.
- Copy of highest earned credential.
- Current Curriculum Vitae.
- Cover letter.

Ability to commute/relocate:

- Isa Town: Reliably commute or planning to relocate before starting work (required)