Generation Z, Collection and Assisted Welcome Call Trainee

2 weeks ago


Manama, Bahrain Zain Full time

About the Role

To manage the collection of overdue payments and provide a warm, welcoming experience to new customers through assisted welcome calls. This role aims to ensure timely collections while fostering positive customer relationships.

Main Responsibilities and Duties
- Conduct outbound calls to customers for the purpose of collecting overdue payments.
- Provide a friendly and informative welcome call to new customers, guiding them through services and Payment setup.
- Maintain accurate records of customer interactions and collection efforts in the database.
- Resolve customer inquiries and issues related to their accounts or collections.
- Develop and implement effective collection strategies to improve recovery rates.
- Send loan collection cases to court when necessary, following company policies and legal guidelines.
- Collaborate with other departments to address customer needs and enhance service delivery.
- Monitor and report on collection performance metrics.

Skills and Knowledge
- Strong verbal communication skills.
- Proficiency in negotiation and conflict resolution.
- Knowledge of collection regulations and compliance standards.
- Familiarity with products and services.
- Ability to work with databases and customer management software.
- Strong organizational skills and attention to detail.

Education and Experience
- Bachelor's degree in Finance, Business Administration, or any relevant field.
- 0 - 2 years' experience.



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