
Sr. Manager Performance
2 days ago
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
**Role Summary**
The Senior Projects and Performance Manager is responsible for operational excellence, continuous process improvements, and owning and leading cross-functional internal and external projects. The role requires stakeholder-focused project, change, and KPI management through resource, schedule, financial and performance analysis.
**What’s on Your Plate?**:
- Lead the PMO team made up of project managers, analysts, business development officers, and coordinators
- Daily, weekly, monthly operational KPI management
- Coordinate planning and performance input from business units in close cooperation with stakeholders across the organisation
- Prepare and present reports using a variety of statistics & analytical tools.
- Responsible for leading and delivering country projects.
- Develop project plans that identify resource and budgetary needs.
- Ensure project implementation on timely manner.
- Prepare quarterly performance reviews for senior management
- Contribute to department/ad hoc tasks for senior management
- Lead in developing OKR’s, scorecards and business performance contracts
What Did We Order?
- A degree in project management, business management or a related field.
- Strong operational excellence and business process improvement knowledge and demonstrated experience improving operational KPI outcomes.
- Should possess at least five to seven years of management or supervisory experience.
- Must be capable of working in a fast-paced, dynamic corporate environment.
- Excellent Analysis and Communication skills.
- Ability to multitask.
- Capable of adhering to tight deadlines on a daily basis
- Excellent planning and time management skills.
- Excellent leadership abilities.
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