Director of Operations

5 months ago

Manama, Bahrain Hilton Full time

Director of Operations

Oversees and directs all aspects of the hotel operational departments which include: Front Desk Service, Food & Beverage/Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. Ensures these departments are well run by focusing on the following aspects: Maximization of revenues and profits, minimization of operating costs, implementation and follow up of service standards/team member training. Ensures highest levels of customer satisfaction.

**What will I be doing?**
Specifically, you will be responsible for performing the following tasks to the highest standards:

- To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues: in particular, the GM, DBD, FC& HRD.
- Fully contribute to the design of the hotel's business strategy.
- Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
- Actively support the DBD by ensuring that Front Desk and F&B team members are fully trained and committed to upselling.
- Actively support the DBD in the generation of revenue by ensuring the highest possible level of collaboration in Conference & Banqueting organization to maximize yield and profit.
- Conduct routine inspections of all areas of the hotel.
- To achieve the planned operational profit margins in both Food & Beverage and Rooms
- Ensure that costs are controlled in a detailed and structured manner. Analyze costs on a monthly basis and prepare action plans (Cost per occupied room, food cost; beverage costs; payroll including overtime; other expenses; other outsource labor or services).
- Ensure that all labour costs are flexed according to levels of demand / activity / season and that opportunities for a better balance between quality and cost through clustering or outsourcing or both are explored fully.
- To jointly develop and maintain the closest possible understanding of revenue (in rate, volume or Banqueting) from the DBD to ensure the greatest level of alignment between revenue and cost.
- Ensures that purchasing delivers best quality for the most competitive price is purchased.
- To manage all the direct reports (e.g. Chef, F & B Outlet Managers, Housekeeper, Front Desk Manager, Banqueting Manager, Chief Engineer) in a professional and motivating fashion.
- Set objectives for each direct report.
- Review performance on a regular and consistent basis.
- Offer coaching and guidance when appropriate.
- Recommend relevant salary reviews.
- Deal effectively with instances of poor performance.
- Identify development needs and future career paths.
- Conduct regular Operations meetings including all direct reports.
- Recruit high quality team members in conjunction with HR department.
- Ensure sound performance management practices, through recognition and disciplinary action if necessary.
- To ensure the team members within Operations are well managed with clear objectives and well trained and that they are deployed in the most productive way.
- Set clear tasks for each team members.
- Allocate team members to tasks in the most flexible and productive fashion (with HRD).
- Investigate opportunities for outsourcing.
- Ensure a fully trained team of departmental trainers is in place with departmental training action plans, rolling 3 month training plan (with HRD).
- Ensure all team members are fully trained in job skills and customer service based on departmental service standards and records are maintained. (with HRD).
- Ensure effective standards of two-way communication exists for all team members.
- Ensures that all team members attending training sessions are being briefed before and debriefed after.
- Responsible for the participation of all new team members to the Spirit of Hilton Orientation program and ensures departmental induction takes place.
- Ensures that work schedules/rosters are written according to hotel needs and compliance to labour laws.
- To ensure the highest standards of quality in all aspects of the hotel operation, guaranteeing that brand values and standards are never compromised.
- Ensure highest possible levels of customer service across the operation.
- Actively follow up on SALT & AQ reports instituting corrective actions in a fast and effective manner.
- Actively investigate what further reforms to the operation may be necessary to raise standards.
- Ensure that brand standards / use of logo are never compromised.
- To oversee the running of all Food & Beverage operations ensuring that all department service standards are met consistently.
- Guarantee all aspects of food & service quality in all the outlets.
- Oversee the management of all outlets, the kitchen(s) and Banqueting ensuring that standards, efficiencies and quality are actively promoted and delivered.
- Ensure the most cost-effective F & B purchasing / menu engineering to meet cost/revenue priorities.
- To inves

  • Director of Flight Operations

    5 months ago

    Manama, Bahrain MAE Aircraft Management Full time

    **DIRECTOR OF FLIGHT OPERATIONS - FLIGHT OPERATIONS DEPARTMENT** **JOB DESCRIPTION** **Job title / Role: DIRECTOR OF FLIGHT OPERATIONS (DFO)** **Work location: MAE Aircraft Management W.L.L. (MAE), Bahrain** **Department: FLIGHT OPERATIONS** **Superior: ACCOUNTABLE MANAGER** **Full-time Part-time** **Reference Document**: **A. Essential Duties and...

  • Director - Business Development & Operations

    5 months ago

    Manama, Bahrain MBA Fakhro Full time

    Are you a highly motivated and experienced professional looking for a new challenge? We are seeking a **Director of Business Development and Operations** to join our dynamic team. As the Leader, you will be responsible for driving the growth and success of our organization by implementing effective business strategies and overseeing day-to-day...

  • Director of The Architecture

    6 months ago

    Manama, Bahrain Mohamed Salahuddin Engineers & Architects (MSCEB) Full time

    **Job Summary** The Director of the Architectural Studio is expected to provide the entire spectrum of the services in the field of Architecture from concept planning through to the design development implementation and is responsible to lead the Architectural Studios led by Associate Directors / Team Leaders and all staff working in the department. The...

  • Commercial Director

    5 months ago

    Manama, Bahrain Hilton Full time

    Commercial Director The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, O&M EMEA is responsible for developing a commercial strategy...

  • Director of Engineering

    5 months ago

    Manama, Bahrain Manhattan Group Full time

    **Exciting Opportunity for Arabic-Speaking Director of Engineering in Jordan!** **Are you an experienced engineering leader with a background in managing large-scale operations within the hospitality industry? Look no further - we have the perfect role for you!** **Position**:Director of Engineering **Location**:Jordan **Key Requirements**: - **Proven...

  • Director of Engineering

    3 months ago

    Manama, Bahrain Hilton Full time

    Director of Engineering A Director of Engineer will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. **What will I be doing?** A Director of Engineer, you are responsible for the effective management of all engineering and maintenance...

  • Director of Engineering

    5 months ago

    Manama, Bahrain Manhattan Group Full time

    We are in the hunt for a dynamic **Director of Engineering** to join a vibrant team in West Africa, overseeing a luxurious 500-room, 5-star property with multiple outlets and catering facilities. **About the Role**: **Key Responsibilities**: - Implement and manage a comprehensive preventive maintenance program. - Lead and mentor a talented engineering...

  • Director of Finance

    6 months ago

    Manama, Bahrain Hilton Full time

    Director of Finance The role aims to be recognized as trusted advisors to the business. This role attracts and retains best-in-class finance professionals, develops their finance team and enables them to Thrive. The role communicates with impact to all stakeholders, ensures a robust control and compliance environment and enables the EMEA finance management...

  • Assistant Director of Finance

    2 months ago

    Manama, Bahrain Hilton Full time

    Assistant Director of Finance The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance...

  • Assistant Director of Finance

    2 months ago

    Manama, Bahrain Talent Pal Full time

    Assistant Director of Finance The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance...

  • Director of Rooms

    3 months ago

    Manama, Bahrain RAFFLES Full time

    **Company Description** Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our...

  • Marketing Director

    7 days ago

    Manama, Bahrain Hilton Full time

    Marketing Director A Marketing Director, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company. **What will I be doing?** As Director of Marketing Communications, you will be responsible for performing the following tasks to the highest standards: - Deliver creative service as requested by all...

  • Director of Sales

    5 months ago

    Manama, Bahrain Hilton Full time

    Director of Sales A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. **What will I be doing?** As Director of Sales, you are responsible for working closely with the Senior Management Team to drive...

  • Sales Director

    7 days ago

    Manama, Bahrain Hilton Full time

    Sales Director A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. **What will I be doing?** As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business...

  • F&b Operations Manager

    1 month ago

    Manama, Bahrain Manhattan Group Full time

    **F&B Operations Manager** **Location: Nigeria** We are looking for a passionate and dynamic F&B Operations Manager to oversee several food and beverage outlets within a prestigious and leading property. This role requires a hands-on leader who is committed to delivering exceptional service and operational excellence while reporting directly to the F&B...

  • Personal Assistant to The Managing Director

    5 months ago

    Manama, Bahrain Alia Flowers Full time

    **JOB OVERVIEW** Personal assistant to the Managing Director Produce documents, briefing papers, reports and presentations for the Director. Organize meetings and ensure that Director is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers. production/distribution of agenda and papers. **DUTIES AND...

  • Director of Feasibility

    6 months ago

    Manama, Bahrain Domo Ventures W.L.L. Full time

    Job Title**:Director of Feasibility & Development** Location**:Bahrain** Reports To**:Chief Executive Officer** **Job Summary**: As a Director, Feasibility & Development, you will be actively engaged in the efforts to grow the business. supports the company in setting strategic direction for hotel development efforts as well as supporting key strategic...

  • Head of Operations

    1 month ago

    Manama, Bahrain The 1 Percent Full time

    **Responsibilities**: We are currently recruiting a dynamic and visionary leader to take over the Operations and Strategic Management of a Holding company. The incumbent will be responsible for the overall operations & P&L of the company, where this role reports to the BoD and Chairman of the group. - Develop and implement corporate strategies that align...

  • Director of Food

    5 months ago

    Manama, Bahrain Manhattan Group Full time

    **Director of Food & Beverage - Luxury Five-Star Hotel, Bahrain** Our client operates a renowned luxury five-star Hotel in Bahrain, and they now require an experienced Director of Food & Beverage to join the team. **Requirements**: - **Bachelor's Degree in relevant field**: - **Minimum of 3+ years experience in a senior F&B role in international...

  • Director of Feasibility

    5 months ago

    Manama, Bahrain Manhattan Group Full time

    **Company Overview**: Our client stands as one of the premier hospitality entities in the GCC region, renowned for its expansive array of offerings, spanning from luxurious four and five-star hotels to idyllic beach resorts, top-notch restaurants, catering services, upscale residences, and commercial laundries. As part of their ambitious growth strategy,...