Restaurant Receptionist
5 months ago
This is a demanding position and an excellent communication skill is a must. Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.
**Duties & Responsibilities**:
- Promote, work, and act in a manner consistent with the mission of Lanterns organization.
- Warmly and graciously greet all guests and manage door policy and control.
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
- Locate waiting parties when tables become available.
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Receive and record guests' dining reservations and database.
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform guests of establishment specialties and features.
- Direct guests to specific areas in the lounges. Relay messages to servers and bussers as needed.
- Thanks guests as they leave and invite them to return.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
- Assist Marketing department.
**General Specification**:
- Min 2 Year of Experience.
- Presentable & must have Strong Communication Skills.
- Must be fluent in Speaking English.
- Arabic Speaking Preferred.
- Ability to work under pressure.
- Team Player.
- Full time
- Age 21+
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
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