Manager, Operational Support

7 months ago

Manama, Bahrain Bank ABC Full time

Manager, Operational Support

Undertake designated activities within the department to ensure service standards are achieved and risks managed. Review and authorize work of other staff as requested who are responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards and within budgets.

**Principal Responsibilities, Accountabilities and Deliverables of Role**:

- Act and deliver in the role of the primary point of contact for the department.
- Carry out a range of demanding clerical, data input, reconciliation, data administration, control and monitoring services, ensuring that the work is completed accurately, on time and in adherence to all specified Bank processes, procedures, standards and relevant external regulations.
- As directed, support/undertake the timely and accurate delivery of all assigned projects and initiatives ensuring these are within specification and budgeted costs.
- Verify and check the work of other colleagues at lower grades.
- Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements.
- Identify and suggest improvements to new and existing processes / procedures / systems and the way in which the team operates to improve service quality and process efficiency.
- Participate in the evaluation and implementation of new or upgrades to existing IT systems and new products including the performance of robust user testing in accordance with bank standards.
- Prepare periodical reports and escalating irregularities to management and other regulating units/parties.
- Provide advice, guidance and coaching to less experienced team members in order to enhance their technical capabilities and ensure value added service to other departments/units overseeing the work of a team as required.
- Conduct periodic review and appraisals for team members.
- Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc.
- Provide business support during weekends, bank holidays and other times when the Bank would usually be closed in Bahrain but markets are open in other parts of the world.
- Undertake duties at a similar or higher level as required.
- Undertake delivery of designated activities in order to provide an effective service to other departments/units in accordance with agreed service standards.
- When required support line management with the implementation of changes in own work area.
- Manage the teams to ensure that Service Levels and productivity targets are met.
- Engage with external vendors and stakeholders across the units in order to facilitate resolution for operational issues.
- Plan for succession and develop team members.
- Support/ Lead assigned Projects.
- Deliver on ad hoc tasks assigned by the management from time to time.
- Continually challenge existing practices at work and improve processes to enhance both efficiency and effectiveness.

**Job Requirements**:

- Excellent knowledge and understanding of relevant accounting standards for reconciliations and internal controls.
- Good understanding of Treasury, Trade, Wholesale and or Islamic Banking products, services and operations.
- Familiarity with exposure to change management methodologies.
- Proven experience in IT systems User Acceptance Testing
- Ability to understand complicated products management monitoring requirements
- Ability to develop and deliver presentations as well as project documentation e.g. Business Cases, Progress Reports etc.
- Oral Communication: Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems. Uses effective telephone manner with customer/colleagues.
- Written Communication: Produces written responses to enquiries using appropriate wording. Produces clear and accurate written material.
- Self/ Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available
- Keyboard / Software Applications: Has a thorough understanding of Microsoft Office software including Visio and systems appropriate to the role and can input and extract information to provide a variety of reports.
- Performance Review & Development: Knows and uses methods of collecting objective data to contribute towards the performance review process.
- Bachelor Degree or qualification in the following fields Finance, Banking, Accounting, Business or Risk Management
- Professional Qualification related to Business or management (Lean / Six Sigma, ACT, CMI, ICA, etc.).
- 4-6 Years of experience in banking processes such as Internal Control, Treasury, Reconciliation, Risk Management, SWIFT Administration.
- Sees c

  • Sales Support Executive

    8 months ago

    Manama, Bahrain Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: Title: Sales Support Executive Location: Bahrain Full-Time **Role Summary**: Organize and lead the Sales Support process to Sales management, ensuring efficient and synchronized execution of administrations, planning cycles, performance management, analysis, key meetings and provide valuable information to our Sales team. **A Day...

  • Operation Support Analyst

    4 days ago

    Manama, Bahrain Citi Full time

    The Ops Sup Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst serves as the...

  • Operational Support Analyst

    17 hours ago

    Manama, Bahrain Citi Full time

    The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed...

  • Officer, Operational Support

    2 weeks ago

    Manama, Bahrain Bank ABC Full time

    Officer, Operational Support Undertake designated activities within the department to ensure service standards are achieved and risks managed. Be responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other...

  • Asst Manager

    2 weeks ago

    Manama, Bahrain Career Maker Full time

    **1. Job Purpose** - Ensure that Network and IT Infrastructure are secured and operated smoothly. - Supporting the Company main Datacenter, Disaster Recovery Center and Telecommunications including network connectivity. - Handle helpdesk support relating IT infrastructure and users for the main office and all branches. - Recommending innovative and...

  • Operations Manager

    7 months ago

    Manama, Bahrain The 1 Percent Full time

    Key Responsibilities: - Develop and implement operational strategies, policies, and procedures to optimize efficiency and effectiveness across all departments. - Oversee daily operations to ensure smooth and efficient workflow, timely delivery of products and services, and adherence to quality standards. - Manage and coordinate operational activities. -...

  • Marketing Manager

    7 months ago

    Manama, Bahrain Support Medical Equipment Full time

    Responsibilities: - Develop and execute marketing strategies to achieve brand awareness, lead generation, and sales goals - Manage the marketing budget and track ROI - Oversee the development and execution of marketing campaigns across all channels (advertising, public relations, social media, content marketing, etc.) - Manage the marketing team and provide...

  • IT Support

    7 months ago

    Manama, Bahrain SKD GROUP Full time

    **Job Requirements** - Bachelor's degree in computer science or related field. - 2-3 years of experience in computer networks and systems maintenance. - A+, Linux+, or Cisco Certified Network Associate accreditation advantageous. - Excellent written and verbal communication skills. - Good interpersonal skills. - Proficient in database programming and...

  • Operations Manager

    1 week ago

    Manama, Bahrain Informa Markets Full time

    Company Description Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers...

  • Public Relation Manager

    7 months ago

    Manama, Bahrain Support Medical Equipment Full time

    Essential Duties and Responsibilities: - Develop and implement public relations strategies and campaigns - Manage media relations, including pitching stories, writing press releases, and responding to media inquiries - Organize and execute press conferences and other media events - Write and edit speeches and other communications materials - Monitor social...

  • Operational Risk Manager

    7 months ago

    Manama, Bahrain Arab Banking Corporation Full time

    Arab Banking Corporation Manama, BahrainPosted 10 days ago Permanent Competitive **Reports to**:Group Head of Operational Risk **Job Purpose**: To assist and facilitate the management of operational risk across ABC Group. This includes: - Engaging with the first line on risk management (identification of risks and appropriate mitigation strategies)...

  • Asst. Operations Manager

    5 months ago

    Manama, Bahrain talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

  • Operations Manager

    6 days ago

    Manama, Bahrain Texas Chicken Full time

    **Be a part of the crew**: At Texas Chicken, we’re one big family.We like to choose people who are cheerful, unique and are constantly pushing each other to reach their goals. Looking for an Operations Manager **Responsibilities**: - Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively...

  • IT Support

    2 months ago

    Manama, Bahrain NAIB IT Full time

    should have at least Diploma in IT/Computer with at least 5 years of experience in same field. 4. Tasks and Skill o Technical Proficiency: ▪ Possess strong technical skills in areas such as hardware and software troubleshooting, network operations and system administration. ▪ Familiarity with relevant operating systems, and technical support tools. o...

  • Manager Logistics Operations

    4 days ago

    Manama, Bahrain Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...

  • Operations Manager

    7 months ago

    Manama, Bahrain Alzayani Investments Full time

    **Purpose of the job**: You lead and manage the Company and implement the Company’s concept to reach the goal at national level and support the Company’s position as a leader. **Duties and Responsibilities**: - Within the frames of the Company’s business plan and strategies and national business plan set direction for the Company in the country and...

  • Training Manager

    6 days ago

    Manama, Bahrain BAHRAIN JOBS Full time

    Duties & Responsibilities: - Support and participate to the Training Management Lead with the development of project specific training plans for each port activity area and role, aligned with client’s processes and standardization to support the achievement of business objectives. - Manage, plan, supervise the execution of training plans. - Coordinate...

  • Maintenance Operations Control Manager

    7 months ago

    Manama, Bahrain DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Operations Manager- Property Management

    7 months ago

    Manama, Bahrain ERA PROJECTS Full time

    **Responsibilities**: Manage the department's budget that includes tracking expenses, preparing reports, and making sure that the department stays within its budget Reviewing and approving all spending requests Tracking expenses against budget Preparing monthly and quarterly budget reports Identifying and resolving budget variances Making...

  • Operations Manager

    3 months ago

    Manama, Bahrain Kulsha Logistic Services Full time

    We are pleased to announce an opening for the position of Operations Manager at, a prominent logistics organization. We are looking for a dedicated professional with a minimum of 2-5 years of experience in operations management. **Key Responsibilities**: - Manage and oversee vehicle maintenance and logistics fleet operations. - Coordinate with vendors to...