Cafe Manager
7 months ago
**About** **Calo**
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
**Role overview**
We’re looking for an experienced and dynamic Café Manager to lead our first-in-market Calo café, where we serve healthy ingredient lead food and handcrafted specialty beverages in a cool and funky inviting environment. The Café Manager will be responsible for overseeing all aspects of the café's operations, ensuring exceptional customer experiences, upholding brand standards, and fostering a culture of team engagement and development.
**Main Responsibilities**
- Operational Excellence:
- Execute daily operations smoothly, including opening and closing procedures, inventory management, and ensuring adherence to health and safety regulations.
- Monitor and maintain quality control of food and beverage offerings, ensuring consistent taste, presentation, and portion sizes.
- Develop and implement efficient processes for order taking, food preparation, and service to optimize customer satisfaction and staff productivity.
- Collaborate with suppliers to ensure a steady supply of fresh and high-quality ingredients.
- Customer Experience:
- Lead by example in delivering exceptional customer service, creating a welcoming atmosphere, and resolving customer issues promptly and effectively.
- Gather customer feedback and insights to continuously improve offerings and enhance the overall café experience.
- Implement strategies to enhance customer loyalty and engagement, such as loyalty programs and personalized service initiatives.
- Ensure that the café ambiance and cleanliness contribute to a positive and comfortable experience for customers.
- Brand Standards:
- Uphold the café's brand identity and values by ensuring that all employees adhere to brand guidelines in appearance, communication, and service delivery.
- Maintain the café's aesthetic appeal, ensuring visual merchandising and displays are aligned with the brand's image.
- Oversee the implementation of marketing and promotional activities to attract new customers and retain existing ones.
- People Engagement and Development:
- Recruit, train, and onboard new team members, fostering a positive work environment that encourages teamwork, creativity, and a strong work ethic.
- Provide ongoing coaching and performance feedback to employees, facilitating their professional growth and development.
- Conduct regular team meetings to communicate goals, share updates, and gather input on improving café operations.
- Resolve conflicts and address employee concerns while maintaining a harmonious and motivated team.
- Financial Management:
- Develop and manage budgets, aiming to optimize costs while ensuring the delivery of high-quality products and services.
- Monitor sales performance, analyze financial reports, and take appropriate actions to meet revenue and profitability targets.
- Identify opportunities for upselling, cross-selling, and introducing new products to drive revenue growth.
**Behavioral Competencies**:
- Customer-Centric Approach:
- Demonstrates a genuine passion for providing exceptional customer experiences and actively seeks ways to exceed customer expectations.
- Leadership and Team Development:
- Inspires and motivates the team by setting a positive example, fostering a sense of ownership, and empowering individuals to take initiative.
- Adaptability and Problem Solving:
- Thrives in a fast-paced environment, able to adapt to changes, and effectively resolves challenges with a solution-oriented mindset.
- Communication and Collaboration:
- Communicates openly and transparently with team members, superiors, and customers, fostering effective teamwork and collaboration.
- Attention to Detail:
- Ensures precision in all aspects of café operations, from product quality to cleanliness and organization.
- Strategic Thinking:
- Able to think critically and develop strategies that drive business growth, enhance the café's reputation, and maintain its competitive edge.
**Qualifications**:
- Proven experience in a café or restaurant management role.
- Strong understanding of food and beverage operations, health and safety standards, and customer service principles.
- Proficiency in using point-of-sale (POS) systems and basic accounting principles.
- Exceptional leadership, interpersonal, and communication skills.
- Ability to work flexible hours, including weekends and holidays, as required.
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