Training Executive
5 months ago
Lead the Brand Experience performance within the hotel, nurturing continual improvement to achieve the highest Guest Experience, Service Excellence, Standards Conformance, and Brand Message that enables returns on Financial, Loyalty, and Advocacy.
Acting as an internal trainer and mentor, assesses the cause and effect of communicated needs, and advises and implements appropriate solutions. Works across departments to provide proactive solutions to improve guest experience and service standards. These solutions may not always be training solutions, however, could be related to management, morale, equipment or systems.
In alignment with the overall EHG Brand Experience structure, work in close partnership with the BQX Manager to deliver the desired Brand Experience across all ambassadors journey and guest touch points.
**Requirements**:
- Degree in Quality / Hospitality / Training / Business Management or Equivalent
- Training Qualification / Studying for a Training qualification
- Experience of facilitating senior groups of staff (essential)
- Minimum 2 years’ experience in Training role, preferably in the service industry sector
- Expert level proficiency in MS Excel, PowerPoint, Word, Visio, MS Project
- Detailed knowledge of process management methodologies (including process mapping)
- Excellent user of technology, software and MS Office
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