Quality and Training Manager for Hotel Excellence
4 days ago
Job Description:
We are seeking a highly skilled Quality and Training Manager to join our team at the Royal Saray Resort. This is an exciting opportunity to drive excellence in customer service and hospitality operations.
About the Role:
The Quality and Training Manager will be responsible for developing and implementing comprehensive training programs for all hotel departments, aligned with industry best practices. You will assist in managing quality assurance and learning and development goals, establishing and maintaining quality standards for all aspects of hotel operations. Your key responsibilities will include:
Training:
- Develop and implement training programs for all hotel departments
- Assist the Training Manager in developing and implementing comprehensive training programs
- Facilitate training sessions on various topics, such as guest service, housekeeping procedures, food and beverage service, and safety protocols
- Stay up-to-date on industry trends and best practices in hospitality training
Quality:
- Assist in managing Quality Assurance and Learning and Development Goals
- Establish and maintain quality standards for all aspects of hotel operations
- Regularly review and update quality control measures to reflect changing guest expectations and industry trends
- Plan and execute regular internal audits to evaluate the hotel's adherence to quality standards and identify areas for improvement
Requirements:
- Minimum of 1-2 years of experience in a training and development role within the hospitality industry
- Excellent communication, interpersonal, and presentation skills
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Ability to develop engaging and effective training programs
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- A passion for the hospitality industry and a commitment to delivering exceptional guest service
Benefits:
This is an excellent opportunity to grow your career in the hospitality industry while making a real impact on our guests' experiences. If you are a motivated and results-driven individual with a passion for quality and training, we encourage you to apply.
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