Concierge Agent- Ramada By Wyndham Manama City

5 months ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

Ramada by Wyndham Manama City Centre is now seeking a Concierge Agent to join our team in Bahrain

**Job Summary**:
The Concierge Agent is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.

**Education & Experience**:

- Must be physically able to lift and carry heavy objects
- Must hold a valid Bahrain driver’s license
- Previous experience in a similar role.
- Ability to work any shift including weekends and holidays
- Ability to communicate with different audiences to convey message successfully
- Previous guest service experience preferred
- Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)

**Fundamental Requirements**:

- Provide information and assist guests concerning: restaurants, theatre/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
- Maintain current listing of local and area attractions, special events and activities.
- Maintain a listing of local transportation guides, churches, sports arenas, etc.
- Provide hours of operations for all restaurants, lounges and shops within the hotel.
- Provide information, maps and directions as required.
- Maintain lobby reader board.
- Maintain all property brochure racks, order and restock when necessary.
- Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
- Provide personalized phone calls to VIP’s and other designated guests welcoming them to the hotel.

**General Requirements**:

- Communicate all daily functions and their location in the hotel in order to assist and direct guests.
- Assist the front desk when needed.
- Assist guests with retrieval of packages.
- Provide gift certificates for purchase.
- Maintain in-room TV channel listings.
- Show guestrooms and suites as needed.
- Oversee cleanliness of lobby and entrance areas.
- Maintains the cleanliness of luggage room,trolleys and Concierge counter
- Any other duties and responsibilities assigned by Director of Rooms, Front office Manager, Duty Manager

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

**Job Location**: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A N/A
Employment Status: Full-time

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