Security Supervisor- Ramada By Wyndham Manama City

5 months ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

Ramada by Wydham Manama City Centre is now seeking a Security supervior to join our team in Bahrain.

**Job Summary**:
The Security Supervisor is responsible for the safety and security of all Guests, Team Members, contractors and visitors while at the hotel. A Security Supervisor is also responsible for the safety and security of the hotel premises.

**Education & Experience**:

- Degree/diploma in a relevant field
- Completed a course in Basic Firefighting
- Completed a course in First Aid
- Fluent in English both verbally and written
- Computer literate
- Experience in a similar role in a branded hotel

**Skills**:

- Interpersonal and communication skills
- Having good knowledge of security environments and hazards
- Attention to details
- Handling pressure
- Surveillance Skills

**Fundamental Requirements**:

- Establishes standard policies and procedures for recruitment for Security personnel.
- Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
- Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
- Briefs security guards on function, VIP arrivals and other events which will necessitate additional or special preparations.
- Delegates to and supervise all staff within the department and assist them in preparing work schedules.
- Directs and controls all subordinate to ensure that all day to day operational matters are handled on time.
- Establish control procedures in all operation aspects in accordance with hotel’s policy.
- Implement and enforces safety regulations and house rules.
- Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.
- Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
- Performs special duties as required or designated by the General Manager.

**General Requirements**:

- Prepare job responsibilities of the security department. Adjust and update it according to the working situation.
- Prepare various monthly reports as required by the General Manager.
- Responsible for implementing the policies and procedures in operation of the Security.
- Responsible for the entire operations, staffing and equipment of the Security Department.
- Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
- To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
- Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
- Trains personnel according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
- Performs duties common to all supervisors and other duties as may be assigned.
- Act as a representative of our Count on Me Service culture.

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

**Job Location**: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A N/A
Employment Status: Full-time

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