Head Barista

2 weeks ago


Manama, Bahrain A Holding Co WLL Full time

**Key Responsibilities**
- **Leadership and Supervision**:

- Lead, motivate, and train a team of baristas to maintain excellent service standards.
- Oversee staff performance, provide feedback, and address any concerns related to customer service or workflow.
- Ensure baristas are following company policies, procedures, and health & safety standards.
- **Coffee and Beverage Preparation**:

- Prepare and serve high-quality coffee, espresso drinks, and other beverages according to established recipes and customer preferences.
- Maintain a high level of knowledge about coffee beans, brewing methods, and new trends in the industry.
- Ensure consistency in quality and presentation for all drinks served.
- **Customer Service**:

- Deliver outstanding customer service, addressing customer needs and resolving any complaints or issues promptly.
- Build customer relationships and maintain a welcoming, friendly atmosphere.
- **Inventory Management**:

- Track inventory levels for coffee beans, syrups, milk, and other supplies.
- Order supplies as needed and ensure the coffee bar is stocked and organized.
- Ensure proper storage and handling of all ingredients.
- **Team Training**:

- Conduct regular training sessions for new and existing staff on coffee preparation techniques, equipment usage, and customer service best practices.
- Stay updated on coffee trends and pass that knowledge onto the team.
- **Operational Efficiency**:

- Ensure that the coffee station and surrounding areas are clean, organized, and comply with health and safety regulations.
- Maintain and troubleshoot coffee equipment to ensure it is in optimal working condition.
- Manage the flow of orders during peak hours to ensure efficient service and minimize wait times.
- **Administrative Duties**:

- Assist in scheduling shifts, managing employee timekeeping, and ensuring staffing levels meet demand.
- Handle cash, payments, and register operations accurately.
- Occasionally assist in reporting on daily sales and other operational metrics.

**Experience**:

- Waiter: 1 year (preferred)


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