Quality Assurance Manager

3 months ago


Manama, Bahrain Transact Full time

We are recruiting a Quality Assurance Manager to develop and implement policies, processes, and standards to ensure service excellence and compliance across the Operations and Technology departments. The role holder will be empowered to foster a quality-oriented culture, drive continuous improvement, adequate measurement and monitoring, and support key projects and initiatives. Main objectives of the role include:

- Develop, document, and establish policies, processes, procedures, standards, and management systems based on industry best practices and frameworks within the Operations and Technology departments.
- Develop quality assurance plans and conduct periodic quality assurance reviews and assessments of service delivery activities and work products. Document and communicate areas of weakness and opportunities for improvement.
- Prepare and present assessment reports, recommendations, or alternatives that address existing or potential weaknesses in services and processes across the Operations and Technology departments.
- Institutionalize practices across the department. Regularly assess staff adherence to policies, processes, and procedures, and provide guidance and mentoring to ensure compliance.
- Prepare and present cases for process or service changes, including benefits, resource requirements, ROI/ROV, timeline, and impact on services.
- Implement and maintain a Quality Management System in line with the ISO 9001 standard.
- Support the collection of service, process, partner, and people metrics. Ensure the establishment of Key Performance Indicators (KPIs) and targets for each process in accordance with industry best practices for service delivery. Regularly monitor performance reports and provide recommendations for corrective and preventive actions. up to ensure gaps and non-conformities are addressed.
- Prepare training materials and plans, and conduct awareness sessions and training on process releases, changes and improvements, quality standards, management systems, and tools.
- Promote a service quality-oriented culture across the Operations and Technology departments. Foster a customer-centric approach that enhances the overall customer experience.
- Develop and implement methods to record, assess, and analyze customer perceptions.
- Manage and support key projects and initiatives within the Operations and Technology departments.
- Conduct tasks and assignments designated by the Head of Quality Assurance.

**Education/Certifications**:

- Relevant professional certification such as CISA/CIA are an added advantage.

**Experience**:

- Minimum of 5 years of related experience in a quality management position focused on operations and technology

**Education and Certifications**:

- Bachelor’s degree in quality management, information technology, business administration, or equivalent fields
- Related professional intermediate certifications, e.g., ITIL, COBIT, CGEIT, CISA, ISO 9001 Lead Auditor, or other relevant certificates

**Knowledge/Skills/Attributes**:

- Leadership and management skills
- Strong communication and negotiation skills
- Ability to work well under pressure and to take quick decisions in critical situations
- Ability to work towards very short deadlines
- Analytical thinking skills
- Good technical skills
- Structured and organized approach
- Advanced knowledge of ISO-certified management systems
- Good knowledge of PCI DSS, Visa, AMEX, and MasterCard regulations
- Excellent inter-relationship management skills
- Knowledge of AFS business, processes, products, and services



  • Manama, Bahrain Tafaseel Full time

    **Job Summary**: The Quality Assurance Manager is responsible for developing, implementing, and managing quality control systems designed to ensure continuous service delivery that meets or exceeds client and company standards. This role involves analyzing customer feedback, monitoring service interactions, and implementing strategies to enhance service...


  • Manama, Bahrain eFinancialCareers Full time

    We are recruiting a Quality Assurance Manager to develop and implement policies, processes, and standards to ensure service excellence and compliance across the Operations and Technology departments. The role holder will be empowered to foster a quality-oriented culture, drive continuous improvement, adequate measurement and monitoring, and support key...


  • Manama, Bahrain TS Full time

    **Job Summary** Administers the organization's total quality programs and processes. Develops data collection processes to produce metrics used in the auditing and analysis of processes. Tracks and measures quality results. Contributes to training and development of teams to guide continuous improvements. - Plan and implement quality assurance policies and...


  • Manama, Bahrain Domo Ventures W.L.L. Full time

    A client of Domo Ventures is looking for a Head of Quality Assurance for the pharmaceutical industry in Bahrain. Preference given for applicants based in Bahrain **Title**: - Head of Quality Assurance ( Pharmaceutical ) **Location**: - Manama, Kingdom of Bahrain **Industry** - Healthcare/Medical/Pharmacy **Qualifications**: - Bachelor's degree in...

  • Quality Manager

    2 months ago


    Manama, Bahrain Tafaseel Full time

    **Job Summary**: We are looking for an experienced and results-driven Quality Manager to lead our quality assurance initiatives at Tafaseel BPO. The Quality Manager will be responsible for developing, implementing, and managing quality assurance processes to ensure that our BPO operations consistently meet and exceed client expectations and industry...


  • Manama, Bahrain Career Maker Full time

    Urgent Hiring!! We have an open role for Position Title - **Director of Food Safety & Quality Assurance** with a well-established **Hospitality Group** in **Bahrain**. The Food Safety & QA Director is responsible for the development, implementation, and maintenance of the Quality Assurance and Food Safety system. The incumbent will be the Food Safety team...


  • Manama, Bahrain Amentum Full time

    The USMC MQ-9 CLS Quality Assurance Representative is a highly qualified aircraft mechanic or aircraft avionics technician with experience in quality processes and procedures. This position supports fulfilling inspection, documentation, and reporting requirements of the Quality Management System (QMS) as well as the ability to perform direct, hands-on...


  • Manama, Bahrain Amentum Full time

    The USMC MQ-9 CLS Quality Assurance Representative is a highly qualified aircraft mechanic or aircraft avionics technician with experience in quality processes and procedures. This position supports fulfilling inspection, documentation, and reporting requirements of the Quality Management System (QMS) as well as the ability to perform direct, hands-on...


  • Manama, Bahrain Nordic Holdings Full time

    Any nationalities can join immediately. working for 6 days a week - Constructing and executing quality assurance protocols - Surveying and gauging the quality of products - Assuring that products abide by customer specifications and industry standards. - Providing guidance and support to team members - Ensuring that projects are completed within the...

  • Dir-quality

    6 months ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24028081 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for communicating the concept of Total...

  • Quality Officer

    2 months ago


    Manama, Bahrain Tafaseel Full time

    **Job Summary**: We are seeking a detail-oriented and analytical Quality Officer to join our team at Tafaseel BPO. The Quality Officer will be responsible for monitoring, evaluating, and enhancing the quality-of-service delivery in our BPO operations. This role is vital for ensuring compliance with company standards and client expectations, thereby...


  • Manama, Bahrain Mondelēz International Full time

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** **How you will contribute** You will be the point of contact for multiple internal and external locations on Distribution quality related topics, ensuring products meet design, food safety and quality policy...


  • Manama, Bahrain The Argyle Network Full time

    **Job Requirements**: We are recruiting a Revenue Assurance Manager who will assure transactional flow of processed volume to maintain solid recording of related accounts payables to merchants and associated revenues and costs to each transaction until they reach the billing phase. The role holder will ensure appropriate handling of transactions returns,...


  • Manama, Bahrain Talent Axis Full time

    Non-disclosed Manama, BahrainPosted 13 minutes ago Permanent Competitive **Job Requirements**: We are recruiting a Revenue Assurance Manager who will assure transactional flow of processed volume to maintain solid recording of related accounts payables to merchants and associated revenues and costs to each transaction until they reach the billing phase. The...

  • Quality Manager

    3 months ago


    Manama, Bahrain Al Shoala Recruitment Full time

    The Quality Manager plays a vital role in ensuring the highest level of guest satisfaction and operational excellence within the hotel. This role involves developing and implementing quality control measures, monitoring service delivery, conducting audits, and fostering a culture of continuous improvement, and company sustainability guidelines...

  • Quality Operation

    6 months ago


    Manama, Bahrain Capita Technologies W.L.L Full time

    **Role**: Quality & Process Consultant (Operations, Service Quality, Policy, Documentation) Capita Technologies is looking for a Senior Manager with a proven track record of 8 years in successfully leading and optimizing operations in dynamic environments. Adept at implementing strategic initiatives to enhance efficiency, streamline processes, and maximize...


  • Manama, Bahrain Talent Pal Full time

    **Line of Service** Assurance **Industry/Sector** Not Applicable **Specialism** Assurance **Management Level** Manager **Job Description & Summary** **PwC Global Overview** With offices in 152 countries and almost 328,000 people, we are among the leading professional services networks in the world. We help organisations and individuals create the...

  • Quality Specialist

    5 months ago


    Manama, Bahrain Calo Full time

    **About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role overview** We are looking for a dedicated Food Quality Specialist who will support with checking the quality...


  • Manama, Bahrain Texas Chicken Full time

    **Be a part of the crew**: At Texas Chicken, we’re one big family.We like to choose people who are cheerful, unique and are constantly pushing each other to reach their goals. Looking for a Restaurant Quality Controller - QSR with 3 years minimum in the same industry with strong knowledge about handling the restaurant quality control, ensuring compliance...

  • Quantity Assurance

    5 hours ago


    Manama, Bahrain PremierQ Sports and Recreation Full time

    PremierQ is a leading provider of sports and recreational contracting services, dedicated to creating state-of-the-art facilities that enhance the sporting and recreational experience. With a commitment to quality, innovation, and client satisfaction, we are seeking a dynamic and results-driven QA/ QC Engineer to join our team. **Responsibilities** -...