Dir-quality

5 days ago

Manama, Bahrain Marriott International, Inc Full time

**Job Number** 24028081

**Job Category** Procurement, Purchasing, and Quality Assurance

**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level..

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Minimum two years of similar experience in hospitality Industry.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Minimum two years of similar experience in hospitality Industry

**CORE WORK ACTIVITIES**

**Managing Quality Assurance Goals**
- Coaches managers on adopting the Total Quality Management leadership style.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

**Leading Quality Assurance Team**
- Trains team members and managers on problem solving, process improvement and strategic planning techniques
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Coaches managers on adopting the Total Quality Management leadership style.
- Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.
- Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.

**Managing Quality Tools**
- Ensures that management practices at all levels are aligned with quality tools.
- Uses data collection methods to compile, display, track, and analyze defect trends.
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes issues and identifies trends.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all properties that meets or exceeds guest expectations.

**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in quality assurance.
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first cult

  • Director of Quality

    5 days ago

    Manama, Bahrain Calo Full time

    **About **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role overview** We are looking for a Director of Quality that would define and promote a quality mindset across the...

  • Mgr-quality

    5 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23032126 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for implementing quality...

  • Dir-spa

    5 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24216840 **Job Category**Spa **Location**The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for managing and supervising all areas of the spa, including its programs, services, hours of...

  • Dir-spa

    5 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24203824 **Job Category**Spa **Location**The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for managing and supervising all areas of the spa, including its programs, services, hours of...

  • Dir-food & Beverage

    2 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23091983 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the property’s food and...

  • Quality Assurance Manager

    5 days ago

    Manama, Bahrain Tafaseel Full time

    **Job Summary**: The Quality Assurance Manager is responsible for developing, implementing, and managing quality control systems designed to ensure continuous service delivery that meets or exceeds client and company standards. This role involves analyzing customer feedback, monitoring service interactions, and implementing strategies to enhance service...

  • Dir-public Relations

    5 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24065646 **Job Category** Public Relations & Communications **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for developing and implementing an ongoing media and...

  • Dir-public Relations

    4 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24084657 **Job Category** Public Relations & Communications **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for developing and implementing an ongoing media and...

  • Quality Inspector

    4 days ago

    Manama, Bahrain VÉA Sourcing Full time

    We are looking for 1 Quality Controller / Inspector to run an industrial Q-Wall with a team of 5.. Special Processes will particularly need to be followed during day, night and weekend shifts (alternatively). A Short Interval Quality Control will need to be implemented on these processes in order to eliminate the non conformities. NCR will be tracked every...

  • Quality Assurance Engineer

    5 days ago

    Manama, Bahrain 01 Systems Full time

    Company Description Our team shares a passion for success and a firm commitment to create an inspiring work environment for each and every employee. High moral standards, a positive attitude, and a hard-working mindset are all qualities that you will find in the people at 01 Systems. We make every effort to care for our employees who are our most important...

  • Dir-sales & Distribution

    5 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24047804 **Job Category** Sales & Marketing **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management The Director of Sales & Distribution leads all sales and distribution efforts on behalf of the hotel. Serves...

  • Dir-sales & Marketing

    3 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23054361 **Job Category** Sales & Marketing **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the leader of the property’s sales department for properties with...

  • Asst Dir-housekeeping

    2 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 22139556 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Bahrain, Building 112 Road 40, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing housekeeping functions and staff on a daily basis to ensure...

  • IT Quality Automation Analyst

    5 days ago

    Manama, Bahrain Citi Full time

    The IT Quality Automation Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and...

  • Quality Control Department Head

    5 days ago

    Manama, Bahrain TRS Staffing Solutions Full time

    LOCATION- Bahrain ManamaJOB SKILLS QA/QCTYPE PermanentJOB ID - 152128SALARY - Negotiable Location: Middle East Type: Permanent Industry: Shipbuilding/Ship repair/Rig Building/Rig repair Job Summary: - Coordinate and communicate with Clients on Project Quality issues. - Apply, execute, and maintain the requirements of the Management System standards. -...

  • Graduate Quality Assurance Engineer

    3 days ago

    Manama, Bahrain Springring Full time

    We are seeking an entry-level Quality Assurance Engineer with experience in full stack web development to join our software development department. As a Quality Assurance Engineer, you will be responsible for testing and evaluating the quality and functionality of our software products. You will work closely with the development team to ensure that our...

  • Quality Control Operator

    1 week ago

    Manama, Bahrain Sumsub Full time

    **About Us**: The **Quality Control Operator** is a specialist who checks the quality of our automated systems while analyzing and correcting graphic and numerical data. Your work will be a contribution to the new, safer world we’re building! **Why would you like it here?** - No work experience is required. You will be surrounded by our attention and...

  • Senior Quality Assurance Analyst

    5 days ago

    Manama, Bahrain Bahrain Airport Services Full time

    **Senior Quality Assurance Analyst.** 1. Coordinate all the aspects of the quality control improvement from start to finish 2. Manage risk-related issues that arise and implement controls to avoid recurrence. 3. Identifies issues and challenges, measures and validates results and implements solutions. 4. Contribute ideas on systems and process methods to...

  • Quality Manager

    5 days ago

    Manama, Bahrain Al Shoala Recruitment Full time

    Looking For An Experienced Quality Manager For Reputed 5-star Hotel The role involves leading the hotel's Brand Experience performance, aiming for high guest experience, service excellence, and standards conformance. - As an internal trainer and mentor, the individual assesses needs and implements solutions across departments. - They work closely with the...

  • Food Quality Controller

    3 days ago

    Manama, Bahrain Texas Chicken Full time

    **Be a part of the crew**: At Texas Chicken, we’re one big family.We like to choose people who are cheerful, unique and are constantly pushing each other to reach their goals. Looking for a Restaurant Quality Controller - QSR with 3 years minimum in the same industry with strong knowledge about handling the restaurant quality control, ensuring compliance...