Quality Assurance Manager
4 months ago
**Job Summary**:
The Quality Assurance Manager is responsible for developing, implementing, and managing quality control systems designed to ensure continuous service delivery that meets or exceeds client and company standards. This role involves analyzing customer feedback, monitoring service interactions, and implementing strategies to enhance service quality and customer satisfaction.
**Responsibilities**:Quality Control Systems**:
Develop and implement quality assurance policies and procedures.
Establish key performance indicators (KPIs) and metrics to measure service quality and performance.
**Performance Monitoring**:
Monitor and evaluate service interactions to ensure compliance with company standards and client requirements.
Conduct regular audits of customer interactions and provide constructive feedback to agents and team leaders.
**Training and Development**:
Identify training needs based on quality analysis and work with training teams to develop relevant programs.
Provide coaching and training to customer service representatives to improve their skills and adherence to quality standards.
**Data Analysis**:
Analyze customer feedback and quality data to identify trends and areas for improvement.
Prepare and present regular quality reports to management and clients, highlighting key findings and recommendations.
**Process Improvement**:
Collaborate with operations and process teams to identify bottlenecks and inefficiencies in service delivery.
Implement process improvements to enhance overall service quality, efficiency, and customer satisfaction.
**Client Communication**:
Act as a point of contact for client inquiries related to quality standards and improvements.
Address client concerns and collaborate with the client to implement quality initiatives aligned with their expectations.
**Compliance and Regulation**:
Ensure compliance with industry regulations and client-specific requirements.
Stay updated with industry best practices and implement relevant changes in the quality assurance process.
**Team Management**:
Lead a team of quality assurance analysts, providing guidance, support, and training as necessary.
Foster a culture of continuous improvement and excellence within the quality assurance team.
**Qualifications**:
Bachelor's degree in business, management, or a related field (Master’s degree preferred).
3-5 years of experience in quality assurance, strictly in the BPO industry.
Strong understanding of customer service principles and practices.
Excellent analytical and problem-solving skills.
Proficiency in using quality monitoring tools and software.
Exceptional communication and interpersonal skills.
Leadership qualities and the ability to motivate and manage a team effectively.
-
Quality Assurance Manager
3 months ago
Manama, Bahrain Transact Full timeWe are recruiting a Quality Assurance Manager to develop and implement policies, processes, and standards to ensure service excellence and compliance across the Operations and Technology departments. The role holder will be empowered to foster a quality-oriented culture, drive continuous improvement, adequate measurement and monitoring, and support key...
-
Quality Assurance Manager
3 months ago
Manama, Bahrain eFinancialCareers Full timeWe are recruiting a Quality Assurance Manager to develop and implement policies, processes, and standards to ensure service excellence and compliance across the Operations and Technology departments. The role holder will be empowered to foster a quality-oriented culture, drive continuous improvement, adequate measurement and monitoring, and support key...
-
Quality Assurance Manager
6 months ago
Manama, Bahrain TS Full time**Job Summary** Administers the organization's total quality programs and processes. Develops data collection processes to produce metrics used in the auditing and analysis of processes. Tracks and measures quality results. Contributes to training and development of teams to guide continuous improvements. - Plan and implement quality assurance policies and...
-
Head of Quality Assurance
6 months ago
Manama, Bahrain Domo Ventures W.L.L. Full timeA client of Domo Ventures is looking for a Head of Quality Assurance for the pharmaceutical industry in Bahrain. Preference given for applicants based in Bahrain **Title**: - Head of Quality Assurance ( Pharmaceutical ) **Location**: - Manama, Kingdom of Bahrain **Industry** - Healthcare/Medical/Pharmacy **Qualifications**: - Bachelor's degree in...
-
Quality Manager
2 months ago
Manama, Bahrain Tafaseel Full time**Job Summary**: We are looking for an experienced and results-driven Quality Manager to lead our quality assurance initiatives at Tafaseel BPO. The Quality Manager will be responsible for developing, implementing, and managing quality assurance processes to ensure that our BPO operations consistently meet and exceed client expectations and industry...
-
Director of Food Safety
3 months ago
Manama, Bahrain Career Maker Full timeUrgent Hiring!! We have an open role for Position Title - **Director of Food Safety & Quality Assurance** with a well-established **Hospitality Group** in **Bahrain**. The Food Safety & QA Director is responsible for the development, implementation, and maintenance of the Quality Assurance and Food Safety system. The incumbent will be the Food Safety team...
-
Quality Assurance Representative
6 months ago
Manama, Bahrain Amentum Full timeThe USMC MQ-9 CLS Quality Assurance Representative is a highly qualified aircraft mechanic or aircraft avionics technician with experience in quality processes and procedures. This position supports fulfilling inspection, documentation, and reporting requirements of the Quality Management System (QMS) as well as the ability to perform direct, hands-on...
-
Quality Assurance Representative
7 months ago
Manama, Bahrain Amentum Full timeThe USMC MQ-9 CLS Quality Assurance Representative is a highly qualified aircraft mechanic or aircraft avionics technician with experience in quality processes and procedures. This position supports fulfilling inspection, documentation, and reporting requirements of the Quality Management System (QMS) as well as the ability to perform direct, hands-on...
-
Personal Assistant Quality Manager
6 months ago
Manama, Bahrain Nordic Holdings Full timeAny nationalities can join immediately. working for 6 days a week - Constructing and executing quality assurance protocols - Surveying and gauging the quality of products - Assuring that products abide by customer specifications and industry standards. - Providing guidance and support to team members - Ensuring that projects are completed within the...
-
Dir-quality
7 months ago
Manama, Bahrain Marriott International, Inc Full time**Job Number** 24028081 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for communicating the concept of Total...
-
Quality Officer
2 months ago
Manama, Bahrain Tafaseel Full time**Job Summary**: We are seeking a detail-oriented and analytical Quality Officer to join our team at Tafaseel BPO. The Quality Officer will be responsible for monitoring, evaluating, and enhancing the quality-of-service delivery in our BPO operations. This role is vital for ensuring compliance with company standards and client expectations, thereby...
-
Quality Manager
2 weeks ago
Manama, Bahrain HTP Group Full time**Role purpose** Responsible for implementing, developing and maintaining quality management policies, processes and procedures and support QMS implementation and improvement. The position will focus on maintaining a robust Quality Management System (QMS) for retail and wholesale operations. **Key Accountabilities** **Quality Assurance (QA)**: - Develop,...
-
Commercial Quality Manager
2 months ago
Manama, Bahrain Mondelēz International Full time**Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** **How you will contribute** You will be the point of contact for multiple internal and external locations on Distribution quality related topics, ensuring products meet design, food safety and quality policy...
-
Revenue Assurance Manager
7 months ago
Manama, Bahrain The Argyle Network Full time**Job Requirements**: We are recruiting a Revenue Assurance Manager who will assure transactional flow of processed volume to maintain solid recording of related accounts payables to merchants and associated revenues and costs to each transaction until they reach the billing phase. The role holder will ensure appropriate handling of transactions returns,...
-
Quality Manager
4 months ago
Manama, Bahrain Al Shoala Recruitment Full timeThe Quality Manager plays a vital role in ensuring the highest level of guest satisfaction and operational excellence within the hotel. This role involves developing and implementing quality control measures, monitoring service delivery, conducting audits, and fostering a culture of continuous improvement, and company sustainability guidelines...
-
Quality Operation
7 months ago
Manama, Bahrain Capita Technologies W.L.L Full time**Role**: Quality & Process Consultant (Operations, Service Quality, Policy, Documentation) Capita Technologies is looking for a Senior Manager with a proven track record of 8 years in successfully leading and optimizing operations in dynamic environments. Adept at implementing strategic initiatives to enhance efficiency, streamline processes, and maximize...
-
Assurance - External Audit Manager - Bahrain - Pwc
3 months ago
Manama, Bahrain Talent Pal Full time**Line of Service** Assurance **Industry/Sector** Not Applicable **Specialism** Assurance **Management Level** Manager **Job Description & Summary** **PwC Global Overview** With offices in 152 countries and almost 328,000 people, we are among the leading professional services networks in the world. We help organisations and individuals create the...
-
Quality Specialist
6 months ago
Manama, Bahrain Calo Full time**About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role overview** We are looking for a dedicated Food Quality Specialist who will support with checking the quality...
-
Quantity Assurance
3 weeks ago
Manama, Bahrain PremierQ Sports and Recreation Full timePremierQ is a leading provider of sports and recreational contracting services, dedicated to creating state-of-the-art facilities that enhance the sporting and recreational experience. With a commitment to quality, innovation, and client satisfaction, we are seeking a dynamic and results-driven QA/ QC Engineer to join our team. **Responsibilities** -...
-
Food Quality Controller
6 months ago
Manama, Bahrain Texas Chicken Full time**Be a part of the crew**: At Texas Chicken, we’re one big family.We like to choose people who are cheerful, unique and are constantly pushing each other to reach their goals. Looking for a Restaurant Quality Controller - QSR with 3 years minimum in the same industry with strong knowledge about handling the restaurant quality control, ensuring compliance...