Complex Marketing Executive
4 hours ago
**Additional Information** The Westin & Le Meridien, City Centre, Bahrain
**Job Number** 23137804
**Job Category** Sales & Marketing
**Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
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Promote awareness of brand image internally and externally. Use marketing techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Assist the Complex Director of Marketing in developing efficient and intuitive marketing strategies. Organizing and overseeing advertising/communication campaigns (social media, TV etc.), exhibitions, and promotional events through the guidance of the Complex Director of Marketing.
Ensure all brand collaterals are up to date and as per the current Westin and Le Meridien brand standards. Act as guardian of the brands. Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities. Monitor the progress of campaigns using various metrics and submit reports of performance. Assist on Topline Performance activation and high-impact activities driven by the Complex Director of Marketing.
Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
***
**CRITICAL TASKS**
Safety and Security
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Communication
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Assist coworkers, ensuring they understand their tasks.
Assists Management
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
- Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Working with Others
- Develop and maintain positive and productive working relationships with other employees and departments.
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
- Monitor the performance of others to ensure adherence to quality expectations and standards.
Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
**CRITICAL COMPETENCIES**
Analytical Skills
- Learning
Interpersonal Skills
- Team Work
- Diversity Relations
- Influence
- Customer Service Orientation
- Interpersonal Skills
Communications
- English Language Proficiency
- Communication
- Listening
- Form, Report, and Log Completion
Personal Attributes
- Integrity
- Dependability
- Initiative
- Positive Demeanor
- Presentation
- Self Development
Organization
- Detail Orientation
**PREFERRED QUALIFICATIONS**
**Education**
- High school diploma/G.E.D. equivalent**Related Work E
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