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Principal Technical Services Engineer- Ammonia and
6 days ago
Direct responsibility for the delivery of projects that generate new products and/or processes which are of commercial value to JM, or responsible for the provision of support in key technology areas. Works independently and takes ownership within engineering programmes, leading on specific issues and projects.
- Provide technical service to customers through direct customer support in standard and non-standard situations. This includes preparing catalysts and absorbents technical proposals, performance evaluations, troubleshooting, responding to customer inquiries, and providing onsite support to advise the customers during catalyst changeout, reductions, and start up.
- Build and maintain effective partnerships with customers in an ethical and safe manner
- Act as the voice of the customer to feed technical and market information back into the business to enable JM to enhance product offering
- Engage in customer visits including technical meetings and plant audits, performance evaluations and onste support
- Work flexibly to ensure that changing work demands are prioritised and adequately supported
- Own tasks, ensuring they are completed within time constraints
- Handle complex technical support issues related to the plant and catalyst both proactively and in response to “emergencies" aimed at delivering long-term value for JM and the customer
- Liaise with the wider Technical Service team and Sales colleagues to ensure that work requirements are fulfilled in a timely manner
- Provide technical guidance to less experienced colleagues
- Actively look to build proficiency beyond own core technology within CT technical scope
- Initiate suggestions for improvements and development tasks to be performed
- Extract maximum value from the segmented customer base through developing and deploying the appropriate level of technical services
- Ensure all activities are undertaken in accordance with JM code of ethics and EHS policy and practices
- Carry out other duties which are within the employee’s skills and abilities whenever reasonably instructed.
- Travel to customer plant sites to act as JM supervisor during catalyst changeouts, reductions, and start-ups
- Role involves up to 50% travel to customer offices and plants, including occasional night shifts supervision at customer plant sites.
Qualifications/ knowledge/ experience
(Technical/ professional knowledge and skills competency)
Degree in a scientific/technical discipline Chemical Engineering preferred with process engineering experience.
Essential
PhD in a scientific/technical discipline
Desirable
Strong Background and direct experience in technical services for Ammonia and Methanol plants’ catalysts and absorbents
Essential
Detailed knowledge of the syngas flowsheets
Essential
Knowledge of Refineries and grey hydrogen market
Desirable but not required
Strong understanding of customers’ business and production process
- Experience with the Syngas market and network in MEA region.
Essential
Ability to drive change
Essential
Proficient written and spoken English communication skills
Essential
Experience defining best practice processes
Essential
Strong IT and computing skills required for building and or understanding calculation models
- Frequent user of Aspen HYSYS is highly desirable
Essential
Strong communication skills, both verbal and written
Essential
Capable of working independently to deliver business critical objectives
Essential
Confident public speaker
Essential
How to apply:
If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday
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