Branch Manager

3 weeks ago

Manama, Bahrain Domo Ventures W.L.L. Full time

**Job Title: Branch Manager**

**Industry: Hospitality**

**Location: Bahrain**

**Our client, **a chain of restaurants**, **is seeking a dynamic Branch Manager to oversee the overall operation and performance of one of their restaurant branches. This role encompasses a wide range of duties, from managing staff and financial performance to enhancing customer experience and upholding the brands reputation.

**Responsibilities**
- Oversee daily restaurant operations, ensuring smooth service delivery and adherence to company standards.
- Manage and develop the restaurant team, including hiring, training, scheduling, and performance evaluation.
- Implement and maintain effective operational systems and procedures to optimize efficiency.
- Ensure compliance with all health, safety, and sanitation regulations.
- Develop and execute strategies to achieve and exceed revenue and profitability goals.
- Prepare and analyze detailed revenue and budgetary reports on a weekly, monthly, and yearly basis.
- Manage inventory control and purchasing to optimize costs and minimize waste.
- Deliver exceptional customer service by fostering a welcoming and hospitable environment.
- Resolve customer complaints and issues promptly and professionally.
- Implement strategies to enhance customer satisfaction and loyalty.
- Promote the restaurant brand within the local community through various marketing initiatives.
- Maintain a strong brand image and reputation by ensuring consistent quality and service standards.
- Identify opportunities for brand improvement and implement necessary changes.
- Lead and motivate the restaurant team to achieve operational excellence.
- Provide coaching and development opportunities for staff to enhance their skills and performance.
- Foster a positive and collaborative work environment.

**Qualifications**
- Proven experience in restaurant management.
- Strong leadership and interpersonal skills.
- Excellent communication and organizational abilities.
- Proficient in financial management and analysis.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Passion for the hospitality industry and a commitment to delivering exceptional customer service.

**Desired Skills**
- Experience in managing multi-cultural teams.
- Knowledge of local market trends and competition.

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