2025-01-customer Support Executive

2 weeks ago


Manama, Bahrain Viacloud Full time

**Duties and Responsibilities**:

- Opening, updating, and managing customer support tickets, ensuring timely resolution and maintaining ownership throughout the process.
- Troubleshooting and resolving Level 1 technical issues, escalating more complex cases as needed.
- Monitoring network health reports and alerts, identifying potential issues, and escalating them to the appropriate teams.
- Carrying out Courtesy and follow up Calls in a timely and professional manner to ascertain the clients experience
- Prepare reports for External (regulatory authority) and Internal performance requirements
- Assisting with other customer support tasks, contributing to the overall efficiency and effectiveness of the support team.

**Skills and Qualifications**:

- Strong communication skills, with proficiency in English (knowledge of Arabic an advantage)
- An analytical mindset to find any gaps in process or performance in the team Familiarity with ticket management systems and support workflows.
- This is a shift-based role, with shifts running 24x7x365 to ensure continuous support for customers. Flexibility to work as per shifts assigned is a must.

**Experience**:

- Minimum 2 years’ experience in a customer services role preferably in technical/operations profile.

Application Question(s):

- Expected Salary


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