IT Technical Support Executive

5 months ago


Manama, Bahrain MBA Fakhro Full time

**Job Description - IT Technical Support Executive**
- Provide frontline support for technical escalations
- Manage software and hardware licensing, reporting, packaging and deployment
- Provide technological leadership and guidance for business and development teams in line with current industry trends and business needs
- Identify and implement technological process improvements leveraging infrastructure and tools, both for customers and the internal team
- Develop and implement technical solutions that meet operational improvement needs
- Seeks out and relays to management and to other ITS team member's future technology recommendations
- Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, LDAP
- Server/ Firewall administration and Management.
- You will get to show off your fine-tuned skills for resolving issues and helping the end-user
- Ensure customer inquiries (tickets) are resolved efficiently and according to standard procedures

**Desired experience for IT technical support includes**:

- Bachelor's degree in related technical area or equivalent technical training/experience required
- Minimum 2 years technical support, training, or consulting
- Must be willing to travel up to 20-30% of the time including some international travel

**Experience**:

- IT Technical Support: 2 years (required)
- Server/Firewall Administration & Management: 1 year (required)
- Customer support: 1 year (preferred)


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