Hostess

4 days ago

Manama, Bahrain RAFFLES Full time

**Company Description**
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
**Job Description** SUMMARY OF POSITION**

As a hostess, she should be honest, reliable, professional, competent, and knowledgeable. Should be flexible and ready to work any shift given as per the requirements of the outlet and adhere to company service standards.

**Financial Accountability**

Maximize sales and profit by providing excellent value and service and utilizing suggestive and up-selling techniques

**SCOPE**
- Receive and record guests’ reservations and assign tables
- Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
- Speak with guests to ensure satisfaction with food and service, and attend to complaints
- Order necessary dining room supplies and equipment
- Inspect dining and serving areas and equipment
- Supervise and co-ordinate activities of food and beverage servers and other serving staff
- Maintain financial statements and records.
- Comply to LQA standards at all times whilst on duty.
- Perform any other duties as assigned by Management.

GENERAL DUTIES:
Health and Safety
- Ensure that all potential and real Hazards are reported immediately and rectified.
- Fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
- Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

Confidentiality
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

**Qualifications**
- Have completed secondary school education.
- Exceptional communication and interpersonal skills.
- Hospitality related Degree or Diploma
- Minimum of 1-2 years’ experience as a waitress/hostess in a five-star hotel
- Willingness to work during peak hours, including nights, weekends, and holidays.
- Advanced levels of Business English
- Proficiency in a second language such as Arabic.
- Excellent food & beverage knowledge
- The ability to work well under pressure.
- Excellent attention to detail
- Experienced in Pire & Life safety systems.

**Additional Information**
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

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