Technical Support Specialist

2 weeks ago


Manama, Bahrain International Payment Services B.S.C Full time

Respond to client inquiries concerning a variety of software products; documenting every customer inquiry and service request.
- Provide Tier 1 resolution to incidents which impact system availability, functionality, or performance.
- Assist subordinate Specialists and other technical support groups in resolving client calls, incidents, and service tickets as assigned within targeted service level objectives.
- Escalate/elevate complex and/or high priority incidents and service requests to the appropriate support groups for resolution.
- Maintain technical information databases (knowledge base) used by the Service Desk.
- Manage specific individual projects as assigned.
- Perform data retention activities on departing end user's computer and network drives in accordance to define policies and procedures.

**Salary**: BD500.000 per month

Application Question(s):

- Do you have Bachelor's degree in Information Technology or Computer Science?

**Experience**:

- System Administration, Microsoft. Linux: 2 years (required)
- Cisco, Fortinet, F5 networks, Gemalto and Oracle products: 2 years (required)



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